AI is here, AI is everywhere: Top companies, governments, researchers, and startups are already enhancing their work with Google's AI solutions.
Matt Renner
President, Global Revenue at Google Cloud
Matt A.V. Chaban
Keyword Contributor
This post originally appeared on the Transform with Google Cloud blog. It was first published April 12, 2024; last updated with new use cases April 22, 2026.
We first published this list two years ago at Next ‘24, as the agentic era was just dawning. Watching this list grow — propelled by our customer’s enthusiastic commitment to AI — proves we are now firmly in the era of the agentic enterprise.
This almost certainly is the fastest technological transformation we’ve seen, and customers are driving it. Production AI and agentic systems are now deployed in meaningful ways across virtually every one of the thousands of organizations joining us this week in Las Vegas for Next ‘26.
To celebrate our customers’ work, we’re expanding this list once again, adding hundreds more, and now well beyond the 101 we started with. The vast majority showcase impactful applications of agentic AI, built with tools like Gemini Enterprise, Gemini CLI, Security Command Center, and our AI Hypercomputer infrastructure stack.
Like the thousands of organizations mentioned here, we thought it would be fitting to enlist the help of AI to get some interesting perspectives. Especially with the list having grown so long, it would be hard to read in one go without the benefit of an LLM.
We uploaded the complete dataset to Gemini Enterprise, running the latest Gemini Pro models for its deep research capabilities, and asked to surface the ten most notable trends and insights. Our team then reviewed the output and selected our five favorites, refining them with our own input. Here are those, which actually nicely reflect many of the thousands of conversations we’ve had about gen AI over the past two years:
The shift from assistants to agentic teams: The most significant trend is the transition from AI as a passive assistant to AI as an active part of the team, where specialized agents can orchestrate entire workflows. For example, supply chain agents are talking to compliance agents, which then trigger financial forecasting agents — all autonomously. The business opportunity lies in building the management and governance frameworks for these agentic task forces.Natural language is the translator for legacy IT: A massive, challenging, but highly lucrative trend is using AI to unlock legacy systems. Organizations are using Gemini to build natural language interfaces on top of 40-year-old SAP instances, mainframes, and COBOL codebases. This allows non-technical staff to query complex, siloed data simply by asking a question, bypassing IT bottlenecks and modernizing old infrastructure without migrating it.Gen media as a low-marginal-cost factory: With models like Veo 3 and Imagen 4, media creation is shifting from strictly a manual production process to a computational one. Brands like WPP and Authentic Brands Group are turning a single hypothesis into hundreds or even thousands of personalized, cinematic creative variations in hours. It’s bringing a whole new process to marketing, creating hyper-personalized, real-time creative computation.Multimodality digitizes the physical world: AI is bounding beyond the browser. You can transmit live video feeds, architectural blueprints, environmental sensors and so much more into multimodal models to gain a better understanding of a project. We see AI actively monitoring factory floors for safety hazards, evaluating physical shelf inventory via robotics, and even analyzing athlete biomechanics from smartphone footage. There’s a lot of space to explore spatial AI.Cybersecurity Moves to Agentic Auto-Remediation: The threat landscape has evolved, and so has the defense. Security teams are no longer just using AI to detect anomalies. Platforms are deploying AI agents that can automatically write detection rules, isolate compromised workloads, and deploy "honeytokens" to trick malicious actors. AI is actively hunting and neutralizing tier-1 threats without human intervention.We hope these insights spark inspiration for your own business — or that you’ll come up with your own. Try it for yourself in Gemini Enterprise or NotebookLM to see what ideas you can uncover for your teams. It might even make it onto the list next time!
The list is organized by 11 major industry groups, and within those, six agent types: Customer, Employee, Creative, Code, Data and Security. There are 301 new entries in this edition, denoted with an asterisk (*) before the organization’s name.
Automotive and Logistics
Customer Agents
*Auteco, a Colombian vehicle manufacturer, leverages AI capabilities, including Gemini models, to develop a conversational agent that assists thousands of users. This generated notable operational efficiency by reducing tasks from days to seconds and optimizing their marketing campaigns.Continental is using Google's data and AI technologies to develop automotive solutions that are safe, efficient, and user-focused. One of the initial outcomes of this partnership is the integration of Google Cloud's conversational AI technologies into Continental's Smart Cockpit HPC, an in-vehicle speech-command solution.General Motors’ OnStar has been augmented with new AI features, including a virtual assistant powered by Google Cloud’s conversational AI technologies that are better able to recognize the speaker’s intent.LUXGEN, a Taiwanese electric vehicle brand, uses Vertex AI to power an AI agent that answers customer questions on its official LINE account. The chatbot has reduced the workload of human customer service agents by 30%.MercedesBenz builds cars with Google AI that can talk to their drivers. They are using Gemini via VertexAI to power their MBUX Virtual Assistant, which enables natural conversations and provides personalized answers to drivers for things like navigation and points of interest.Mercedes Benz is also infusing e-commerce capabilities into its online storefront with a gen AI-powered smart sales assistant. *Mobiauto uses Google Cloud AI to optimize the journey of buying and selling vehicles. With Gemini and BigQuery, the company developed a "Shopping Consultant" that indicates the ideal car, automatically generates advertisements, and summarizes lead information for retailers, achieving an increase in its revenue and customer portfolio.PODS worked with the advertising agency Tombras to create the “World’s Smartest Billboard” using Gemini — a campaign on its trucks that could adapt to each neighborhood in New York City, changing in real-time based on data. It hit all 299 neighborhoods in just 29 hours, creating more than 6,000 unique headlines.UPS Capital launched DeliveryDefense Address Confidence, which uses machine learning and UPS data to provide a confidence score for shippers to help them determine the likelihood of a successful delivery.Volkswagen of America built a virtual assistant in the myVW app, where drivers can explore their owners’ manuals and ask questions, such as, “How do I change a flat tire?” or “What does this digital cockpit indicator light mean?” Users can also use Gemini’s multimodal capabilities to see helpful information and context on indicator lights simply by pointing their smartphone cameras at the dashboard.Employee Agents
704 Apps creates applications serving the last-mile transportation segment, connecting thousands of drivers and passengers every day. During trips, the audio content of conversations between car occupants is sent to Gemini, which measures the emotional “temperature." Specific words such as “robbery”, “assault”, “kidnapping”, among others, can be classified as hostile by the tool, generating alerts to anticipate risky situations before they happen.*Accenture’s Supply Chain Inventory Intelligent Advisor agent is an agentic AI-powered decision support system designed to optimize inventory planning and tracking efficiently. Using real-time Data and AI, it delivers actionable insights to balance service levels and minimize excess inventory.Geotab, one of the largest telematics companies in the world, connects 4.7 million vehicles to make them safer, more sustainable, and more efficient. Teams now use Google Workspace with Gemini for research, document summarization, status reporting, legal document review, and data filtering—supporting functions from HR to engineering. *Grupo Ruiz, a leading Spanish company in sustainable mobility, uses Gemini Enterprise to improve team productivity and process efficiency, achieving an optimized workflow and greater data visibility.*Manhattan Associate’s Active Agents are AI digital teammates for warehouse management, transportation management, order management, and platform operations. These agents help monitor work, resolve exceptions, guide users, automate tasks, and recommend actions to reduce manual effort; improving speed and accuracy, increasing utilization, and delivering better operational resilience.Oxa, a developer of software for autonomous vehicles, uses Gemini for Google Workspace to build campaign templates for metrics reporting, write social posts in order to make marketing processes more efficient, create job descriptions, and proofread content across all teams, saving time and resources.Rivian, maker of popular electric SUVs, uses Gemini integrated with Google Workspace to empower employees to conduct instant research, accelerate learning, and gain new skills rapidly. The AI enables staff to perform deep research and get up to speed on complex topics faster, enhancing productivity across the fast-paced automotive company.Rivian also uses NotebookLM to centralize and share answers to frequently asked questions using verified sources with interactive chat features. The AI reduced repetitive inquiries by creating a shareable knowledge base with grounded sources, saving employees time and helping them work more efficiently.Routematic, a Transport-as-a-Service platform for employee transportation, migrated its entire infrastructure to Google Cloud using Compute Engine and Google Kubernetes Engine in eight months with zero downtime. The company shortened product release cycles from weeks to days while unlocking significant cost savings through better control over billing and infrastructure.Toyota implemented an AI platform using Google Cloud's AI infrastructure to enable factory workers to develop and deploy machine learning models. This led to a reduction of over 10,000 man-hours per year and increased efficiency and productivity.Uber is using AI agents to help employees be more productive, save time, and be even more effective at work. For customer service representatives, the company launched new tools that summarize communications with users and can even surface context from previous interactions, so front-line staff can be more helpful and effective.Uber also uses Google Workspace with Gemini to save time on repetitive tasks, free up developers for higher-value work, reduce their agency spending, and to enhance employee retention.*Valeo, a provider of automotive technology, is deploying Gemini for Workspace to its entire, 100,000-person global workforce. This deployment follows the successful integration of Gemini Code Assist, with now more than 35% of Valeo's code generated by AI, accelerating and enhancing software development cycles for its engineering teams.Code Agents
*AutoZone is transforming its operational backbone and customer service experience with Gemini Enterprise, automating complex merchandising data enrichment and accelerating software development through AI-driven coding and testing.Renault Group’s Ampere, an EV and software subsidiary created in 2023, is using an enterprise version of Gemini Code Assist, built for teams of developers and able to understand a company’s code base, standards, and conventions.Data Agents
BMW Group, in collaboration with Monkeyway, developed the AI solution SORDI.ai to optimize industrial planning processes and supply chains with gen AI. This involves scanning assets and using Vertex AI to create 3D models that act as digital twins that perform thousands of simulations to optimize distribution efficiency.*BMW also wanted to utilized small language models (SLMs) to bring gen AI conversation to vehicles with limited hardware. To optimize the models, BMW and Google built automated, reproducible workflows through executable pipelines using Vertex AI.*Chorus, spun out of Alphabet’s X innovation arm, is building AI orchestration tools to transform how physical assets are made, moved, and managed across industries. Leveraging Gemini Enterprise Agent Platform, advanced machine learning, and proprietary algorithms, Chorus provides granular asset-level visibility, temperature intelligence, and dynamic delivery estimates across mission-critical supply chains.Dematic is using the multimodal features in Vertex AI and Gemini to build end-to-end fulfillment solutions for both ecommerce and omnichannel retailers.Domina, a Colombian logistics company managing over 20 million annual shipments, uses Vertex AI and Gemini to predict package returns and automate delivery validation. The AI-powered platform improved real-time data access by 80%, eliminated manual report generation time entirely, and increased delivery effectiveness by 15%.Geotab, a global leader in telematics, uses BigQuery and Vertex AI to analyze billions of data points per day from over 4.6 million vehicles. This enables real-time insights for fleet optimization, driver safety, transportation decarbonization, and macro-scale transportation analytics to drive safer and more sustainable cities.Kinaxis is building data-driven supply chain solutions to address logistics use cases including scenario modeling, planning, operations management, and automation.Moglix, an Indian digital supply chain platform serving over 1,000 manufacturing businesses, deployed Vertex AI for generative AI vendor discovery that connects with maintenance, repair, and operations suppliers. The company achieved a 4X improvement in Sourcing Team Efficiency business, increasing it from about INR 12 crore to 50 crore per quarter.Nuro, an autonomous driving company, uses vector search in AlloyDB to enable their vehicles to accurately classify objects encountered on the road.Picterra, which calls itself a search engine for the physical world, adopted Google Kubernetes Engine to power its platform, providing the ability to quickly scale to meet the demands of geospatial AI workloads. With GKE, Picterra can model the terrain of entire countries quickly, even at ultra-high resolutions.Prewave, a supply chain risk intelligence platform, utilizes Google Cloud's AI services to provide end-to-end risk monitoring and ESG risk detection for businesses. This enables companies to gain transparency deep into their supply chains, ensuring resilience, sustainability, and compliance with regulations like the European CSDDD.*Recurso Confiable is transforming logistics in Latin America, creating a scalable platform that tracks 7x more shipments, reduced rejections by 3%, and offers real-time shipment updates in less than 2 seconds, helping process more than 3 million shipments per year.*Stord, which offers fulfillment and software for omnichannel retail, leverages Gemini Enterprise Agent Platform to build ML models that predict estimated delivery dates and optimize demand planning across millions of orders, all grounded in real data behind over $10 billion in annual Gross Merchandise Value.TruckHouse specializes in expedition vehicles and speeds inventory tracking with Gemini in Sheets so they can spend more time in the great outdoors.tulanā, an intelligent decision support provider, has a highly customizable platform that uses forecasting, optimization, simulation, and AI to help enterprise clients make better decisions across supply chains and physical infrastructure. tulanā is using Cloud Run to horizontally scale its optimization workloads, Gemini for intelligent ETL processes, and Cloud SQL and Big Query to store customer data.UPS is building a digital twin of its entire distribution network, so both workers and customers can see where their packages are at any time.Woven – Toyota's investment in the future of mobility — is partnering with Google to leverage vast amounts of data and AI to enable autonomous driving, supported by thousands of ML workloads on Google Cloud’s AI Hypercomputer. This has resulted in 50% total-cost-of-ownership savings to support automated driving.Security Agents
*BMW decreased the number of critical issues by 95% and achieved complete visibility into thousands of cloud workloads within a few days of implementing Wiz.Mitsubishi Motors uses Google Security Operations with AI-powered SIEM and SOAR capabilities to protect its global operations from increasingly sophisticated cyber attacks. The cloud-based security platform simplified security management across the Mitsubishi Motors Group and reduced operational burdens through automated threat detection and response.Business and Professional Services
Customer Agents
Accenture is transforming customer support at a major retailer by offering convenient self-service options through virtual assistants, enhancing the overall customer experience.atmira, a Spanish technology consulting company with 800 employees, uses Google Kubernetes Engine and Oracle on Google Cloud to power SIREC, an AI-driven debt collection platform that manages approximately 114 million monthly requests. The platform improved recovery rates by 30% to 40%, increased payment conversions by 45%, and reduced operational costs by 54%.Capgemini is using Google Cloud to build AI agents that help optimize the ecommerce experience by helping retailers accept customer orders through new revenue channels and accelerate the order-to-cash process for digital stores.Deloitte offers a “Care Finder” agent, built with Google Cloud, as part of its Agent Fleet. The agent helps care seekers find in-network providers — often in less than a minute — significantly faster than the average call time of five to eight minutes.Ferret.ai uses AI to offer insights about the backgrounds of people in a user's personal and professional network, providing a curated relationship intelligence and monitoring solution for its users — increasingly important services in a world of growing reputational risks.Humanizadas uses Google Kubernetes Engine, Cloud Run, and Vertex AI with Gemini models to deliver real-time ESG indicators and sustainability intelligence to organizations across multiple countries. The company built an AI-powered conversational chatbot using Dialogflow that acts as a 24/7 sustainability specialist trained on client-specific data, while automated classification systems process millions of stakeholder data points across 150 hierarchical sustainability themes.Intuit, the makers of TurboTax, integrated Google Cloud’s visual recognition platform, Doc AI, and Gemini models into Intuit’s proprietary GenOS. This will expand the capabilities of Intuit’s “done-for-you” autofill of tax returns across the ten most common U.S. tax forms (variations of the 1099 and 1040 forms), helping users save time and boosting accuracy.NoBroker, a real estate platform, uses its ConvoZen AI, powered by Gemini and L4 GPUs, to automate customer support across multiple Indian languages. The platform processes 10,000 hours of recordings daily, with AI agents projected to handle 25-40% of future calls and save customers $1 billion annually.Stax AI, which aims to revolutionize retirement planning with AI, uses MongoDB Atlas and Vertex AI to automate its manual processes and transform massive volumes of trust accounting data in minutes.Sutherland, a leading digital transformation company, is focused on bringing together human expertise and AI, including boosting its client-facing teams by automatically surfacing suggested responses and automating insights in real time.Wagestream, a financial wellbeing platform for employee benefits, is using Gemini models to handle more than 80% of its internal customer inquiries, including questions about payment dates, balances, and more.WealthAPI, the leading provider of wealth management interfaces in Germany, uses Gemini and DataStax Astra DB to deliver next-gen financial insights in real time to millions of customers for personalized guidance at scale.*ZenBusiness utilizes Gemini Enterprise Agent Platform to simplify business ownership, including the launch of 'Velo,' an AI assistant for formation, compliance, and website building.Employee Agents
*Abogada Alexandra, a law firm, has created new ways to process contracts and prepare important case briefs more quickly with Gemini Enterprise.Allegis Group, a global leader in talent solutions, partnered with TEKsystems to implement AI models to streamline its recruitment process, including automating tasks such as updating candidate profiles, generating job descriptions, and analyzing recruiter-candidate interactions. The implementation resulted in significant improvements in recruiter efficiency and a reduction in technical debt.Altumatim, a legal tech startup, uses a platform powered by Gemini on Vertex AI to analyze millions of documents for eDiscovery. This accelerates the process from months to hours, improves accuracy to over 90%, and enables attorneys to focus on building compelling legal arguments.*Amdocs created the Telco Customer Experience Agent to autonomously resolve complex customer service issues across digital and contact center channels. Combining Amdocs Cognitive Core with Gemini Enterprise for Customer Experience, it reasons, orchestrates, and executes end‑to‑end telco processes, improving resolution speed, cost efficiency, and customer satisfaction.Anara, a generative AI research assistant, helps users find and understand scientific documents with verifiable AI summaries and insights. It uses Google Cloud's scalable infrastructure, AI Studio, and Cloud Functions to power its models and data processing for a global user base.*AODocs’s AI Agent provides instant, trustworthy answers grounded exclusively in the latest validated versions of controlled documents. It supports diverse use cases including standard operating procedures (SOPs), engineering specs, legal policies, and risk management procedures.*Apex Leaders, a US-based business services company, is using Gemini Enterprise to power an internal search engine, providing easy access to internal data sources and automated information summarization and content drafting for consultant teams.*ARCHINERGY, a US based architecture firm, utilized Gemini Enterprise to create an AI agent that answers questions about architectural design and internal documentation, generating faster insights in just a fraction of the time compared to traditional search methods.*Avalara’s Avi Agent is an AI-powered gateway for tax and compliance automation. Built on Avalara’s Agentic platform, it smartly coordinates between external systems and compliance agents to instantly and securely calculate taxes, file returns, and manage invoicing.BCG uses Google Cloud to provide a sales optimization tool that improves the effectiveness and impact of insurance advisors.*BCG is also expanding its partnership with Google Cloud to accelerate Gemini Enterprise transformation, helping organizations deliver at-scale agentic adoption.*Benifex, the global leader in employee benefits technology, helps HR teams design competitive, compliant benefits programs for employees around the world. Using Gemini Enterprise Agent Platform, Gemini models, and AlloyDB, Benifex built Project Brain — a multi-agent system that draws on more than 20 years of global benefits data to instantly deliver expert, data-driven answers to questions like "What benefits should we offer our new team in Spain?", cutting research time dramatically and enabling HR teams to build competitive benefits packages in a fraction of the time.Beyond is a technology consultancy that guides their clients through transformational journeys to unlock the potential of AI and cloud-based technology. Google Workspace with Gemini helps them reduce the time from project brief to project kickoff from months to weeks, and the time for first drafts of RFI responses from days to minutes.Cintas is using Vertex AI Search to develop an internal knowledge center for customer service and sales teams to easily find key information.Cognizant used Vertex AI and Gemini built an AI agent to help legal teams draft contracts, assign risk scores and make recommendations for ways to optimize operational impact.*Constructora Las Galias, a Colombia-based construction firm, is using Gemini Enterprise to power a centralized internal knowledge platform, providing streamlined sales and legal workflows and immediate employee access to critical business information.*The Cotality Payoff Analysis Agent helps mortgage lenders improve customer retention and reduce loan runoff. By analyzing loan originations and payoffs, it delivers actionable intelligence to understand recapture performance, borrower behavior, and competitive insights.Croud, a global media agency specializing in performance and brand marketing, uses Gemini in Google Workspace to conduct deep research, analyze data, and complete research, planning, strategy, and note-taking tasks at the click of a button. Work that once required multiple handoffs can now be done independently, freeing employees for creative and strategic priorities.*Deloitte’s Tariff Management Agentic Suite automates customs regulatory workflows via sub-agents that ingest documentation, extract attributes, and reconcile tariffs against filings. It flags discrepancies to ensure full audit coverage, eliminate manual effort, and recover unnoticed costs.*Devoteam’s Demand Sensing Agent helps leaders improve forecast accuracy and optimize inventory. It analyzes sales and real-time market signals to provide immediate demand insights, enabling proactive adjustments. Request for Proposal Agent helps sales teams draft proposals, leveraging centralized knowledge to rapidly generate tailored and compliant proposal drafts.*DocuSign is using Gemini to power new features that summarize complex agreements, identify key clauses, and help users understand the implications of their contracts.Dun & Bradstreet, a business research and intelligence service, built an email-generation tool with Gemini that helps sellers create tailored, personalized communications to prospects and customers for its research services. The company also developed intelligent search capabilities to help users with complex queries like, "Find me all the companies in this area with a high ESG rating."*The Dun & Bradstreet Business Verification Agent enables trusted business verification in the Gemini Enterprise app. Powered by Dun & Bradstreet’s trusted data, it resolves businesses to a D-U-N-S Number and validates identity attributes, enabling front-line teams to move faster and focus on exceptions.*EcoVadis is deploying Gemini Enterprise to increase its productivity and operational efficiency, enhance its client value and develop new growth opportunities.Finnit, part of the Google for Startups Cloud AI Accelerator, provides AI automation solutions for corporate finance teams, helping to cut accounting procedures time by 90%, boost accuracy, and unlock unique insights.Flashpoint is improving efficiency and productivity across its workforce, using Google Workspace to communicate and collaborate more effectively, maximize ROI, and increase employee satisfaction, so they can dedicate more time to keeping customers secure.Fluna, a Brazilian digital services company, has automated the analysis and drafting of legal agreements using Vertex AI, Document AI, and Gemini 1.5 Pro, achieving an accuracy of 92% in data extraction while ensuring security and reliability for sensitive information.Freshfields, a global law firm with over 280 years' experience, uses Gemini to power Dynamic Due Diligence, its proprietary tool designed to enhance legal reviews and due diligence. The AI significantly improves the scale, accuracy, and efficiency of these processes, addressing repetitive legal workflows that can drain productivity.Freshfields also uses NotebookLM to quickly synthesize large quantities of information and uncover new insights. The AI helps employees process complex legal information more efficiently in their daily workflows.Gelato, a Norwegian software company enabling local production for global ecommerce through 140+ printers in 32 countries, uses Gemini models to automate engineering ticket triage and customer error categorization. The AI-powered system increased ticket assignment accuracy from 60% to 90% and reduced the time to deploy ML models from two weeks to one or two days using Vertex AI.*Genpact’s Finance One – Revenue Lens and PnL Agents are a suite of agents built on Google ADK and the A2A protocol, enabling finance users to gain actionable insights from revenue and profit & loss data through natural language conversations in Gemini Enterprise.Harvey, a legal AI company, uses Gemini 2.5 Pro on Vertex AI to automate complex document reviews, a major pain point in the legal industry. The platform provides domain-specific AI that can reason over hundreds of pages of materials, enabling legal professionals to maximize efficiency and focus on strategic work.*Huge, an American business services agency, utilized Gemini Enterprise to create AI agents that automate market research and contract analysis, generating new business intake in just minutes compared to several days.*Incrementa, a Chilean marketing company, is using Gemini Enterprise to automate client reporting and data analysis, helping it scale personalized service and boost campaign reach by 40%.Inspira, a legal tech company, tackles the time-intensive challenge of legal document analysis by providing lawyers with an AI-powered solution built on Google Cloud. Leveraging Gemini, Vertex AI, and BigQuery, Inspira's platform automates legal document search, analysis, and drafting to reduce workflow times by 80%, allowing lawyers to find answers and relevant decisions in minutes or hours instead of weeks.Instalily uses Google Cloud with Gemini 2.5 and Vertex AI to power InstaWorkers that transform sales, service, and operations. At a leading field service provider, InstaWorkers cut the technician’s diagnosis time from 15 minutes to under 10 seconds, lowered serving costs by 98 percent, and drove a 99 percent improvement in end-to-end workflow speed.*The Iron Mountain InSight DXP AI Agent bridges Gemini Enterprise and your managed content for unified search and AI-powered Q&A. Its intended purpose is to accelerate results and reduce hours of manual document review to seconds of conversational inquiry.Joe the Architect, a 25-person architecture firm, catches up on long email chains with Gemini in Gmail to keep track of client needs across dozens of conversations.*Jusbrasil uses Jus IA and Gemini to automate legal research and drafting in seconds, leveraging 1.2 billion documents to minimize errors and eliminate repetitive tasks.KPMG is building Google AI into their newly formed KPMG Law firm, as well as driving AI transformation within the banking industry, and the company is also implementing Agentspace to enhance its own workplace operations.*KPMG also achieved 90% Gemini Enterprise adoption with over a hundred agents in the first month to better serve its global clients.L+R, a design and technology agency, leverages Gemini for Google Workspace Workspace to elevate performance and precision, streamlining workflows and empowering its team to achieve more impactful results.*The LumApps AI Agent helps organizations retrieve company knowledge and announcements, trigger workflows, and complete tasks across enterprise systems.Markups.ai, an AI contract negotiation agent, turns a days-long human legal review into a minute(s) automated process. By simply emailing a contract, clients receive customized revisions and analysis almost instantly. Gemini 2.5 Pro enabled us to go from handling only first revisions of NDAs, to any revision of any contract (MSAs, DPAs, etc.).MAS, a global experiential marketing agency, uses Gemini's "help me write" and "take notes for me" features to iterate faster in their creative workflows. The AI tools help the team work more efficiently while maintaining their "one brain" approach to collaboration.MERGE, a marketing and technology agency for health and wellness brands, uses Gemini to summarize meetings with clear action items and collaborate with clients in real time in Google Docs. The real-time collaboration ensures alignment and saves hours on content rework, contributing to a 33% improvement in turnaround times.Monks used Google Gemini to help Hatch build a personalized ad campaign. The campaign delivered an 80% improved click-through rate, 46% more engaged site visitors, and a 31% improved cost-per-purchase over other campaigns. On top of this, by using AI the team was able to deliver the campaign much more efficiently, reducing time to investment by 50% and costs by 97%.ObraJobs, a job platform, connects candidates with relevant opportunities, streamline the hiring process, and deliver personalized recommendations for both job seekers and employers. Obra uses Vertex AI to power candidate matching and personalized job recommendations, supported by Cloud Storage, Cloud Run, Cloud Scheduler, Cloud Tasks, and Firestore.*The OpenText Content Aviator is a generative AI assistant that enhances content search and productivity. Built on Gemini Enterprise Agent Platform, it allows users to perform natural language searches and efficiently summarize enterprise documents.Own Your Brand founder Lauren Magenta uses Google Workspace to run her business and Gemini for Google Workspace is transforming how she manages enrollment. Gemini helps her quickly draft personalized emails to potential clients in her own voice.Provenbase has built its talent recruitment tool for businesses on Google Cloud and is now powering its transformative Deep Search for talent feature using Google Cloud AI.*PwC is launching a dedicated Google Cloud AI Center of Excellence to help organizations scale AI adoption, pairing industry expertise with Gemini Enterprise to deploy AI agents that reason, act, and automate processes at scale.Randstad, a large HR services and talent provider, is using Gemini for Workspace across its organization to transform its work culture, leading to a more culturally diverse and inclusive workplace that’s seen a double-digit reduction in sick days.*Saviynt’s Identity Security for AI enables continuous discovery and inventory of agents, identifying their functions, access, and risks. It treats agents as first-class identities with defined purposes and accountable owners. This blend of posture visibility and enforced accountability converts opaque automation into governable, enterprise-ready identities.Sonata Design, a design company focused on discovering the value and beauty of client spaces, uses NotebookLM to create a centralized database of product specifications and technical details. The AI tool reduces questions to senior management, improves employee self-service, and enhances knowledge sharing across the team.Square Management, a consultancy serving high-demand industries like banking, luxury, and aerospace, uses Gemini in Google Workspace to identify the most suitable consultants for client needs and optimize work methods. The AI helps the company better respond to client challenges while ensuring full GDPR compliance with secure data handling.Story, an intellectual property startup that powers licensing and monetization services, is working with Google Cloud’s web3 services and infrastructure to bring new capabilities to developers on its platform.Sulamérica adopted Google Workspace a decade ago to make collaboration among employees more agile, intuitive, and fluid. The insurance company recently started using Gemini in Workspace, making it available to 1,250 employees to increase operational efficiency, security, and productivity.*The Synthpop Patient Journey Orchestration Agent turns unstructured referrals into validated, payer-ready orders in real time by executing intake and patient-facing workflows. These flows help payers save time as part of Synthpop’s coordinated, production-grade administrative backbone.*Tata Consulting Services (TCS) is launching new agentic AI offerings and a dedicated Gemini Enterprise practice, featuring more than 3,000 industry-focused AI agents and an expanded global network of Gemini Experience Centres to accelerate AI-native, autonomous enterprise operations.Transcom, a global outsourcing company, uses NotebookLM to simplify customer research and bid processes. The AI tools are deeply embedded into workflows, helping the company improve customer interactions while maintaining top-tier security standards.Transcom also uses Gemini in Google Workspace to speed up agent training and help employees across all levels find creative solutions to challenges and validate decisions. The AI enhances daily work and accelerates training processes within the familiar Google Workspace platform.Upwork, the world's human and AI-powered work marketplace, connects businesses with independent professionals. By leveraging Vertex AI Text to Speech API, Upwork delivers faster, more accurate talent matching and hiring efficiency for clients and freelancers.*Wimberly Allison Tong & Goo, an international architecture and design firm, leverages Gemini Enterprise to streamline digital planning, landscape, architecture and interior design workflows and visual queries, enabling the International Hospitality Design firm to accelerate the transitions from idea generation to design concepts and high-fidelity visualizations.*Workday's Sana Self-Service Agent instantly finds and summarizes information from Workday and other knowledge sources, providing personalized answers and assistance with tasks. With over 300 skills across areas like pay, time, and absence, the agent handles everyday HR and finance tasks globally, reducing support tickets and allowing teams to focus on high-value work.Wotter, an employee engagement platform, uses a Gemini-powered smart assistant and Google Cloud's robust AI capability to provide real-time insights into employee sentiment. It accurately predicts flight risks and offers actionable "Wott-if" scenarios, enabling leaders to build a data-driven people strategy.Zoi, an international IT consultancy with 500 employees across 30 nations, uses Gemini in Google Workspace to provide real-time translation and enable seamless communication across global teams. The AI helps unify teams and improve workflows while maintaining security across diverse, international operations.UKG, an HR and workforce management solutions provider, enhances the workplace experience with UKG Bryte AI, a trusted conversational agent built with Google Cloud that enables HR administrators and people managers to request information about company policies, business insights, and more.Creative Agents
AdVon Commerce uses Gemini and Veo to enhance product detail pages for major retailers, processing a 93,673-product catalog in under a month (a task that previously took up to a year) and generating engaging lifestyle videos that demonstrate product functionality. For one sporting goods client, the AI-powered solution increased top search rank placements by 30% and boosted average daily sales by 67%, delivering a $17 million revenue lift in just 60 days.Agoda is a digital travel platform that helps travelers see the world for less with its great value deals on a global network of over 4.5M hotels and holiday properties worldwide, plus flights, activities, and more. They’re now testing Imagen and Veo on Vertex AI to create visuals, allowing Agoda teams to generate unique images of travel destinations which would then be used to generate videos.Comeen, serving major clients like Veolia, Auchan, and Sanofi across 42 countries, uses Gemini AI to generate multilingual subtitles for workplace videos in 40 languages with one click. The feature eliminated the multi-day, multi-vendor process that previously made content obsolete before publication, enabling instant subtitle generation integrated directly into Google Workspace.Dentsu Digital provides digital transformation, communications, and marketing services for enterprise clients, using Vertex AI and PaLM 2 to build their "∞AI" service brand that supports advertising generation, customer service chatbots, and sales support. The platform has been adopted by over 100 companies and enabled the team to launch production systems in six months instead of the two years traditional development would have required.*EPAM’s Creative Conductor Marketing Agent turns creative briefs into polished promotional videos. It coordinates specialized sub-agents for visuals, voiceover, and music, assembling assets into a final MP4 to deliver fast, scalable, high-quality marketing content.Hotmob, a Hong Kong-based data-centric media company, uses Vertex AI with Gemini models to power Caterpillar AI, a marketing tool that generates personalized text and images for specific audience personas and distribution channels. The platform enhanced marketing teams' productivity by 33%, reduced admin workloads by 50%, and enabled customers to increase posting frequency from three to 12 posts per week.*LILT Assist empowers global content managers to transition from manual tasks to autonomous orchestration, managing end-to-end multilingual production and brand governance. Assist scales global content volumes with AI while ensuring enterprise-grade consistency and compliance.MAS, a global experiential marketing agency, uses Gemini as a creative accelerator and idea generator, having collaborative conversations with the AI to refine ideas, bring concepts to life, and share ideas in impactful ways. The director of creative brings human input and generative AI output into harmony through an iterative process.MERGE, a marketing and technology agency for health and wellness brands, uses Gemini integrated across Google Workspace to generate AI-powered templates for strategy documents, project briefs, and creative briefs that include customer data and ideas. The agency achieved an 89% sustained usage rate during a three-month pilot and improved turnaround times for client work by 33%.Monday.com, a work management platform trusted by more than 245,000 customers worldwide, leverages Veo to produce training videos, social content, and internal communications in a fraction of the time — empowering all employees, not just designers, to move faster and focus on impact.Quom, a financial inclusion specialist in Mexico, has developed AI-powered conversational agents that optimize and personalize user and customer support.Salesrun, the world’s first dedicated sales activity suite, sees Google Cloud gen AI as an alternative for analyzing information related to purchasing habits, enabling the optimization of cash flow and boosting sales for its retail customers.Thoughtworks is a global technology consultancy that helps businesses use technology to solve problems and innovate. They use Google Workspace with Gemini to improve internal and external communication across their company, including in non-native languages — from emails to documents and blogs.WITHIN, a performance branding agency serving brands from startups to global enterprises, uses Gemini in Google Workspace to enable scalable creative production, rapid ideation, and efficient data analysis. The AI reduces time spent on manual tasks and addresses open-ended client questions in minutes, a task that previously took hours.Yazi turns to Google Workspace with Gemini to accelerate marketing efforts so they can launch products faster; their dev teams also use it to write and deploy more code.Code Agents
Capgemini has been using Code Assist to improve software engineering productivity, quality, security, and developer experience, with early results showing workload gains for coding and more stable code quality.*Infosys is leveraging Gemini Enterprise within its Infosys Topaz platform and is equipping more than 100,000 Infosys developers across Infosys’ global delivery teams with Gemini Enterprise.Tata Consultancy Services (TCS) helps build persona-based AI agents on Google Cloud, contextualized with enterprise knowledge to accelerate software development.Data Agents
*AlmapBBDO developed SYNTHS, a pioneering platform that uses Google AI to transform synthetic data into campaign insights. The solution, built from the Gemini models, simulates opinions from various consumer profiles in real time, allowing for agile refinement of creative ideas and strategies. In comparative tests, the tool achieved the same recommendations as research conducted with real consumers.*Backstory’s Revenue Answers Agent tells revenue leaders what's happening on any account, identifies deal risks, and suggests actions. It achieves this by synthesizing CRM data, engagement activity, stakeholder relationships, and public company news into actionable insights.The Colombian Security Council developed a generative AI-based chatbot to improve data analysis and its chemical emergency management processes, allowing for quick responses to urgent situations.Contraktor developed a project to analyze contracts with AI. As a result, the company achieved a reduction of up to 75% in the time taken to analyze and review a contract, with the possibility of both reading and extracting relevant data from the documents.Croud, a global media agency with over 650 employees specializing in performance and brand marketing, uses custom Gems for email sentiment analysis, complex data analysis, coding assistance, and supplier-specific data workflows. The AI enables employees to execute repeatable tasks independently, achieving 4-5X productivity improvements for certain tasks.*Fifth Dimension is an AI-native operating system for real estate. Built on Google Cloud using Pub/Sub, Cloud Run, Cloud Storage, Cloud SQL, and Gemini Enterprise Agent Platform and Gemini models, Fifth Dimension's AI agent Ellie can execute complex workflows like deal screening and underwriting with full portfolio context — compressing processes that once took days of manual assembly into five to ten minutes.Galaxies uses BigQuery, Vertex AI, and Cloud Storage to create "Synthetic Personas" powered by advanced clustering and LLMs trained exclusively on proprietary data, enabling marketing campaigns to be tested with hundreds of profiles in 48 hours instead of months. The Google Cloud migration achieved 85% savings in direct research costs while providing an integrated environment for data lake, data warehouse, machine learning, and generative AI operations.Gamuda Berhad, a Malaysian infrastructure and property management company, has developed Bot Unify, a platform that democratizes generative AI to allow users access to Gemini models and RAG frameworks to provide faster information and insights during construction projects.Gazelle, an AI service automating property documentation for real estate agents in Sweden and Norway, uses Gemini models to extract key information from lengthy property documents and generate sales content. The platform increased output accuracy from 95% to 99.9%, reduced content generation time from four hours to 10 seconds, and enabled the launch of four new products in less than a year.Habi, a Colombian real estate company, has implemented AI solutions to streamline and automate the management and verification of physical and digital documents. This improved validation operations and increased the efficiency and adaptability of employees.HCLTech, an industry-leading global technology company, launched HCLTech Insight — a manufacturing quality AI agent that helps predict and eliminate different types of defects on manufacturing using Vertex AI, Google Cloud’s Cortex Framework, and the Manufacturing Data Engine platform.IPRally built a custom machine-learning platform that uses natural language processing on the text of more than 120 million global patent documents, creating an accurate, easily searchable database that adds more than 200,000 new sources a week.Ipsos built a data analysis tool for its teams of market researchers, eliminating the need for time-consuming requests to data analysts. The tool is powered by Gemini 1.5 Pro and Flash models, as well as Grounding with Google Search, to enhance real-world accuracy from contemporaneous search information.Juganu, a SaaS provider for smart cities and smart stores, is working with Google Cloud to automate and digitize the physical store. The company has begun developing digital twins that give retailers virtual eyes in the store to help automate routine tasks, improve efficiency, and deliver better customer experiences.*Kyndryl is deepening its Google Cloud partnership with expanded Google Distributed Cloud services for sovereign, AI-ready applications.Leads.io, a performance marketing company, uses Vertex AI and Gemini to manage thousands of personalized marketing campaigns and automate lead qualification. This has reduced the time to integrate data from new acquisitions from several months to just a few days.Nowports is harnessing the power of AI to revolutionize logistics and stand out from the competition. By analyzing key operational information, they aim to accurately predict market behavior, optimizing their entire supply chain.*The Onix Risk & Compliance Intelligence Agent automates compliance reviews and risk assessments across regulated industries. It reduces review times from weeks to minutes, proactively identifies regulatory risks, and creates detailed audit trails with citations.Persol Career built a unified HR data platform using BigQuery, Cloud Run, and Cloud Functions to consolidate data from over 70 HR systems, reducing data collection time from weeks to just a few days. The company integrated Looker for secure data visualization with row-level access controls, enabling HR analysts to spend more time on strategic analysis instead of manual data collection and processing.Populix, Indonesia's leading consumer insight platform with a panel of 1 million respondents, migrated to Google Cloud and built an AI research assistant using Gemini and Vertex AI to automate survey creation and analysis. The company sped up delivery time for end-to-end research by over 50% and reduced QA time by 40%.Precis Digital, a Stockholm-based digital marketing agency, built its Alvie data platform on BigQuery and Cloud Run, enabling it to launch to its entire customer base overnight. With just 15 developers, the company runs hundreds of thousands of jobs daily and uses Gemini to automatically populate form data in 300 milliseconds.Servicios Orienta, a Mexican personal wellness and organizational efficiency company, has adopted AI-based solutions to analyze large volumes of data, interpret results, and provide recommendations that enhance the customer experience.*The Skyflow Runtime Data Security Agent helps teams securely deploy agents on Gemini Enterprise Agent Platform. It provides expert guidance and on-demand data protection with fine-grained access controls, enabling enterprises to meet compliance without risking privacy.Sojern, a leading digital marketing platform for the travel industry, built its AI-driven audience targeting system on Vertex AI and Gemini, processing billions of real-time traveler intent signals to generate more than 500 million daily predictions. The company reduced audience generation time from two weeks to less than two days while helping clients achieve a 20-50% improvement in cost-per-acquisition.*Watershed, a leading enterprise climate platform, is leveraging Google Cloud to transform sustainability data into actionable climate intelligence, accelerating global decarbonization and enabling organizations to move from measurement to action at an unprecedented scale.Wisesight, a Thailand-based social media analytics and marketing consultancy established in 2007, uses Gemini on Google Cloud to analyze large volumes of social voice data and deliver intelligent insights to clients. The platform reduced research, insights, and content creation time from two days to just 30 minutes, making data analysis accessible even to individuals with no prior data analysis experience.WITHIN, a performance branding agency, uses NotebookLM to generate insights rooted in first-party data to stay aligned with client specifics, and creates custom Gems based on its unique agency perspective to ensure brand consistency. The AI tools help the team deliver impactful results and maximize client ROI across global teams in a hybrid work environment.Workday is using natural language processing in Vertex AI Search and Conversation to make data insights more accessible for technical and non-technical users alike.XEBO.ai, an AI-powered experience management platform founded in 2018 in India, integrated Gemini into its platform to analyze large volumes of customer survey data and derive actionable insights for businesses. The company achieved a 20% increase in overall productivity by completing tasks in minutes that previously required hours, while also reducing time spent on operational tasks by 30%.Zenpli, a digital identity partner for other businesses, leverages the multimodal capabilities of the models available in Vertex AI to provide its clients with a radically enhanced experience: a 90% faster onboarding process with contracts, a 50% reduction in costs thanks to AI-powered automation, and superior data quality that ensures regulatory compliance.Zoi uses Gemini to provide AI-powered search for enhanced data insights and AI assistance in document creation. The technology democratization empowers employees to unlock new value and break down data silos that hinder digital transformation.Security Agents
*Deloitte increased analyst efficiency by more than 60% using Gemini in Security Operations. They accelerated threat hunts across billions of logs from hours to seconds, and generating detection rules now takes moments rather than weeks.*Genpact, a global professional services firm, improved speed to remediate zero-day vulnerabilities to 7 days with Wiz.*Sutherland contains potential intrusions in under 24 hours and transitioned from reactive defense to proactive threat hunting.Financial Services
Customer Agents
Albo, a Mexican neobank, uses Gemini models to power its "Albot" AI chatbot that provides 24/7 financial advice, customer onboarding, and support to millions of first-time banking users. The platform advances financial inclusion while streamlining regulatory compliance and improving operational efficiency.Apex Fintech Solutions is leveraging Google Cloud to power seamless access, frictionless investing, and investor education at scale. Using BigQuery, Looker, Google Kubernetes Engine, Apex is enhancing accessibility to financial insights while laying the groundwork for AI-driven innovation.Banco Covalto in Mexico is transforming its operations with gen AI to streamline processes and enhance customer experience, reducing credit approval response times by more than 90%.*Banco Macro, Argentina's leading private national bank with over 6 million customers, developed an agile data platform powered by Gemini to enhance conversational assistants and optimize the customer experience. This initiative allowed them to democratize data access and improve decision-making across the organization.*Broxel, a Mexican financial services company, adopted Google Cloud solutions to optimize decision-making and interaction between AI agents, develop solutions, and handle complex projects, which improved the employee and customer experience.Bud Financial uses its Financial LLM, powered by Gemini models, to provide personalized answers to customer queries and automate banking tasks, such as moving money between accounts to avoid overdrafts.*CIMB Niaga, one of Indonesia’s largest banks, created purpose-built AI agents to enhance the banking experience for millions of Indonesians. Developed by the CIMB Niaga AI Center of Excellence (CoE) and Artefact, using Google Cloud’s full-stack AI capabilities, the agents help bank staff offer tailored advisory and proactive guidance contextually relevant to an individual’s financial goals and life stages.*Citi Wealth is launching Citi Sky, an always-on AI-Powered member of the Citi Wealth team that brings Citi’s global intelligence to clients’ fingertips through the Citi app. It allows asset managers to stay engaged with clients, no matter their needsCommerzbank were early adopters of Customer Engagement Suite, using it to build Bene, their own specialized chatbot. They are now leveraging Gemini to further enhance the experience, enabling it to handle over 2 million chats and successfully resolve 70% of all inquiries.Contabilizei is improving customer service in Brazilian financial services with “The Concierge,” its AI solution powered by Vertex AI. Using tools like Vertex AI Search and Model Garden, the platform delivers fast, personalized responses.Definity, with help from Google Cloud partner Deloitte, leverages Google’s AI capabilities to summarize calls, automate caller authentication, analyze customer sentiment, and provide real-time recommendations to contact center team members — reducing call handle times by 20% and boosting productivity by 15%.Discover Financial has created the Discover Virtual Assistant, powered by generative AI, that can assist customers directly and provide additional information to Discover service agents, delivering smoother, more efficient, and more satisfying interactions to customers around the world — in whatever channel they prefer.Figure, a fintech offering home equity lines of credit, leverages Gemini’s multimodal models to create AI-powered chatbots that help streamline, simplify, and accelerate lending experiences for both consumers and employees.Fundwell helps businesses secure the funding they need to grow with speed and confidence. Utilizing Google Cloud, Fundwell simplifies the customer journey by analyzing financial health with AI to match businesses with their ideal funding solution.ING Bank aims to offer a superior customer experience and has developed a gen AI chatbot for workers to enhance self-service capabilities and improve answer quality on customer queries.Loft migrated 100% of its real estate technology platform data to Google Cloud in two phases over three months, implementing BigQuery for data analytics and Gemini 2.0 Flash for AI-powered features. The migration delivered a 40% reduction in costs and 15% reduction in customer support tickets, while enabling 900 weekly mortgage simulations via WhatsApp and connecting 9,000 real estate agencies with improved usability and response speed.OneUnited Bank, America's largest Black-owned bank, deployed Contact Center AI and Dialogflow to automate customer support workflows after its customer base doubled in 60 days in 2020. The bank reduced call resolution time from six to four minutes and cut agent onboarding time from four to six weeks down to one to two weeks.*Revolut is a global financial services company offering a one-tap checkout solution, Revolut Pay, for consumers and merchants across the UK and EEA. The company became one of the first EU payment methods compatible with Google's Agent Payments Protocol (AP2), enabling its secure payment infrastructure to work across conversational AI commerce platforms and positioning Revolut Pay as the payment rail for AI-assisted transactions.Safe Rate, a digital mortgage lender, is using Gemini models to create an AI mortgage agent that includes gen AI chat features like “Beat this Rate” and “Refinance Me;” these help borrowers quickly compare different rates and get personalized quotes in under 30 seconds.Scotiabank is using Gemini and Vertex AI to create a more personal and predictive banking experience for its clients, including powering its award winning chatbot, which continues to elevate the bank's digital offerings and highlights the value of AI technology to enhance the digital client experience.SEB, a Nordic corporate bank, has support from Bain & Company to develop an AI agent for the wealth management division. The agent, built with Google Cloud, enhances end-customer conversations with suggested responses and generates call summaries, helping to increase efficiency by 15%.*Starling, a fully licensed UK digital bank, built its new in-app Starling Assistant with Gemini models and Gemini Enterprise. It’s one of the UK's first agentic AI financial assistant, enabling customers to manage day-to-day finances, set personalized saving goals, organize bill payments, and access tailored support through natural language and voice prompts.United Wholesale Mortgage is transforming the mortgage experience with Vertex AI, Gemini, and BigQuery, already more than doubling underwriter productivity in just nine months, resulting in shorter loan close times for 50,000 brokers and their clients.Wayfair automates its product catalog enrichment and now updates product attributes 5x faster, achieving significant operational cost savings.Employee Agents
ATB Financial, a leading financial institution in Alberta, Canada, has successfully deployed Google Workspace with Gemini to its more than 5,000 team members, allowing them to automate routine tasks, access information quickly, and collaborate more effectively, all while ensuring data is secure and trustworthy.Banco BV implemented Agentspace, enabling its employees to use gen AI technologies for research, assistance, and operations across several of its critical systems, in a secure and compliant manner.Banco Rendimento, a currency exchange market, is using Vertex AI and other solutions to create a service that enables sending international transfers through WhatsApp, delivering 24/7 service without requiring a representative to complete the transaction.Banestes, a Brazilian bank, used Gemini in Google Workspace to streamline work dynamics, such as accelerating credit analysis by simplifying balance sheet reviews and boosting productivity in marketing and legal departments.Bank of New York Mellon built a virtual assistant to help employees find relevant information and answers to their questions.BBVA, a global bank with 100,000 employees in more than 25 countries, uses Gemini in Google Workspace to summarize, draft, and find information across emails, chats, and files, and create professional documents, presentations, spreadsheets, and videos. Employees report that automating repetitive tasks with AI saves them nearly three hours per week on average.BBVA, also uses NotebookLM for research tasks, generating audio overviews of complex findings, and creating reports. The AI-powered research and writing assistant helps employees free up time for more strategic, customer-focused work.Chiba Bank, a major regional bank in Japan, partnered with Google Cloud's Advanced Solutions Lab to train employees in AI and machine learning. They built a Gemini Pro-based chatbot prototype that answers questions about internal banking policies and procedures and enables employees to access policy information through natural language queries.Citi uses Vertex AI to deliver gen AI capabilities across the company, fueling generative AI initiatives related to developer toolkits, document processing, and digitization capabilities to empower customer servicing teams.Commerzbank, a leading German bank, implemented an AI agent powered by Gemini 1.5 Pro to automate the documentation of client calls, freeing up its financial advisors from tedious manual processes; a significant reduction in processing time allowed advisors to focus on higher-value activities like building client relationships and providing personalized advice.DBS, a leading Asian financial services group, is reducing customer call handling times by 20% with Customer Engagement Suite.*DBS is also using internal AI chat agents to help answer servicing questions for customers.Deutsche Bank has created DB Lumina, an AI-powered research tool that accelerates the time it takes financial analysts to create research reports and notes. Work that used to take hours or even days can now be completed in a matter of minutes, all while maintaining data privacy requirements for the highly regulated financial sector.Discover Financial helps its 10,000 contact center representatives to search and synthesize information across detailed policies and procedures during calls.*EBANX, a fintech specialized in emerging markets, uses Gemini Enterprise to integrate data from Google Cloud and Salesforce, allowing engineers to create agents like Sirius for real-time payment analysis. With 300 employees already trained, the company is now expanding the technology to back-office and sales teams to identify new opportunities.Equifax a global credit bureau, uses Gemini's "take notes for me" feature in Google Meet to create transcripts, summaries, and action items from calls, putting all details in one place to share with anyone who misses a meeting. During a trial, 97% of participants wanted to keep their Gemini licenses after experiencing the productivity benefits.Equifax also uses Gemini to help help desk representatives look deeper at data to determine how to improve the service they provide to end users. During a trial with over 1,500 participants, 90% saw an increase in work quality and quantity, and employees from nearly all business units saved more than one hour per day.FinQuery, a fintech company, is using Gemini for Google Workspace as a valuable productivity and collaboration tool to help in brainstorming sessions, draft emails 20% faster, manage complex cross-organizational project plans, and aid engineering teams with debugging code and evaluating new monitoring tools.Five Sigma created an AI engine which frees up human claims handlers to focus on areas where a human touch is valuable, like complex decision-making and empathic customer service. This has led to an 80% reduction in errors, a 25% increase in adjustor’s productivity, and a 10% reduction in claims cycle processing time.Generali utilizes Vertex AI and Google Cloud solutions to enable salespeople to access policy information instantly through natural language queries.Hang Seng Bank, Hong Kong's largest local bank, is using Vertex AI to power a new knowledge management platform, which enables contact center representatives to easily retrieve information with AI-powered search from millions of documents around products and regulations.HDFC ERGO, India's leading non-life insurance company, built a pair of insurance "superapps" for the Indian market. On the 1Up app, the insurer leverages Vertex AI to give insurance agents context-sensitive "nudges" through different scenarios to facilitate the customer onboarding experience.HDFC ERGO also runs advanced data insight from BigQuery through Vertex AI to drive highly personalized offerings for consumers in specific geographical locations.Hiscox used BigQuery and Vertex AI to create the first AI-enhanced lead underwriting model for insurers, automating and accelerating the quoting for complex risks from three days down to a few minutes.*Interseguro, part of Peru's Intercorp Group, is a leading insurance provider specializing in annuities, life insurance, and general coverage for more than 1,200 employees and a rapidly growing sales force. After migrating its core systems to Google Cloud, the company formed a dedicated generative AI team to build Gemini-powered agents for its sales force, call center, and claims processing — including tools that analyze images and read claims files to speed up customer service.Loadsure utilizes Google Cloud's Document AI and Gemini AI to automate insurance claims processing, extracting data from various documents and classifying them with high accuracy. This has led to faster processing times, increased accuracy, and improved customer satisfaction by settling claims in near real-time.*KPMG is launching a new Financial Close Companion agent built with Workday and Google Cloud.Macquarie Bank uses Google Cloud AI to enable efficient and proactive fraud protection and digital self-service capabilities — their Help Centre Search directed 38% more users towards self-service and they reduced false positive alerts for client protection by 40%.*Macquarie Bank is also supercharging productivity with Gemini Enterprise, reclaiming over 100,000 hours of team member’s time.Multimodal, part of the Google for Startups Cloud AI Accelerator, automates complex financial services workflows with multimodal AI agents that can process documents, query databases, power chatbots, make decisions, and generate reports.*Obin AI’s Financial Agent helps private markets and commercial lending teams run financial analysis from Gemini Enterprise. Users submit model spreadsheets and deal-related documents with a scenario description in plain-language. The agent then extracts relevant data and computes financial metrics across modeling assumptions.OSTTRA chose Google Workspace to boost teamwork, and Gemini is now helping automate tasks like writing proposals and generating interview questions, using features like “Help me write” to save employees time and increase productivity.Pinnacol Assurance, Colorado’s largest worker’s compensation carrier, leans on Gemini to accelerate repetitive tasks, such as creating questions for client interviews and digging deeper into insurance claims, with 96% of surveyed employees reporting time savings.Plutos ONE, a licensed Bharat bill payment system provider and India's largest merchant-funded offers platform with 400+ online brands, migrated to Google Cloud to meet regulatory compliance requirements. The company reduced audit preparation time by 40%, cut security incident response times by over 50%, and achieved 25% lower operational costs compared to on-premise alternatives.Qualia Clear is an agentic system that transforms real estate closings by automating manual title & escrow workflows. It uses tool calling, Gemini 2.5 Flash & Pro, and Google Agent Development Kit to process emails and documents and simplify reporting, improving efficiency and customer service.Questrade Financial Group, a Canadian financial services company, uses Gemini in Google Workspace to generate speaker notes for presentations, brainstorm ideas, conduct research, and summarize documents. Gems help write blog posts in a couple of hours that previously took two days to research and write.Questrade Financial Group also uses Gemini to synthesize information from various files on Google Drive and NotebookLM to generate engaging audio versions of lengthy reports. Employees can listen to audio versions while performing other tasks, boosting productivity and saving time searching for relevant material.Rogo, an AI platform for Wall Street serving 6,000+ investment bankers and analysts, uses Gemini 2.5 Flash and Vertex AI to automate financial workflows including building slide decks, generating company profiles, and drafting investment memos. Switching to Gemini 2.5 Flash reduced hallucination rates from 34.1% to 3.9% while supporting 10x growth in tokens per query, giving Rogo's team trust in the platform's accuracy for critical financial analysis.ROSHN Group, one of Saudi Arabia’s leading property developers has built RoshnAI, an internal assistant that leverages a combination of AI model that include Gemini 1.5 Pro and Flash to generate valuable insights from ROSHN's internal data sources for its employees.*The S&P Global Data Retrieval Agent by Kensho enables financial professionals to access cited data from S&P Global's proprietary datasets. It allows analysts and portfolio managers to analyze earnings calls, conduct market research, and instantly retrieve specific financial metrics.Seguros Bolivar, an insurance provider in Colombia, uses Gemini to streamline collaboration when designing insurance products with partner companies, achieving faster turnaround times and greater alignment. Since adopting Google Workspace and Gemini, the company has reduced costs by 20-30% and improved cross-company collaboration.Stacks, an Amsterdam-based accounting automation startup founded in 2024, built its AI-powered platform on Google Cloud using Vertex AI, Gemini, GKE Autopilot, Cloud SQL, and Cloud Spanner to automate monthly financial closing tasks. The company reduced closing times through automated bank reconciliations and workflow standardization, with 10-15% of its production code now generated by Gemini Code Assist.Stream offers financial tools to employers and employees and is using Gemini models to handle more than 80% of its internal customer inquiries, including questions about pay dates, balances, and more.Symphony, the communications platform for the financial services industry, uses Vertex AI to help finance and trading teams collaborate across multiple asset classes.*Thoma Bravo, the world’s largest software-focused investment firm, is offering its portfolio companies streamlined access to Google Cloud’s AI platform including its leading Gemini models and Gemini Enterprise platform for agentic AI creation.Tributei was founded in 2019 to simplify the complex tax assessment processes for Brazil’s state VAT. ML resources help Tributei simplify not only tax assessments but also tax management tasks, with performance improved by 400%. This initiative has already helped 19,000 companies automate and audit VAT-related transactions, spotting more than BRL 15 million in tax overcharges.The Trumble Insurance Agency is using Gemini for Google Workspace to significantly improve its creativity and the value that it delivers to its clients with enhanced efficiency, productivity, and creativity.wealth.com built a platform that simplifies estate planning while equipping financial advisors with powerful tools to visualize and manage complex plans. Its new AI-powered Ester chat agent helps accurately and securely extract information from complex and lengthy planning documents, like trusts and wills.Wells Fargo will be deploying Agentspace across the company to streamline internal operations, shorten decision times, and transform how it serves customers.Wells Fargo also uses Apigee API Management to scale generative AI adoption across teams by building task-specific, reusable APIs that simplify experimentation and model integration. The company deployed a RAG-based tool for branch bankers that retrieves policies and procedures during customer interactions, reducing workflow for query resolution by approximately 20%.Worldline, a global payment services company founded in 1972 that operates in 56 countries and processes millions of secure transactions daily, is migrating its North American payment platform infrastructure to Google Cloud using Security Command Center and Cloud Identity for enhanced security and compliance visibility. The migration is expected to generate significant annual infrastructure cost savings while accelerating development cycles from quarterly releases to continuous deployment.Creative Agents
ATB Financial, the largest Alberta-based financial institution with over $62.3 billion in assets under management, uses Gemini to help marketing teams brainstorm new campaigns without waiting for subject matter experts. The AI reduced project timelines by up to two weeks, with 40% of team members using Gemini daily and saving approximately two hours per week.Chiba Bank, a major regional bank in Japan, partnered with Google Cloud's Advanced Solutions Lab to train employees in AI and machine learning. They developed an AI system prototype that generates advertising creative content from text and image prompts.eToro, a global trading and investing platform, has pioneered a groundbreaking approach to marketing by using Veo to create advertising campaigns. This enables eToro to rapidly generate professional-quality, culturally specific video content across the global markets it serves, which would traditionally require extensive production timelines and significant budgets.*HSBC needed compliant, multimarket, and multilingual marketing that delivered the right message at the right time to the right customer. Working with Capgemini, it extended its already successful copy-generation tool, ComAmplifier, adding a coordinated set of agents that collaborate in a single workflow to generate targeted content and messaging, including insight, copy, imagery, and approvals.Code Agents
CME Group, which operates the Chicago Mercantile Exchange, says most developers using Gemini Code Assist report a productivity gain of at least 10.5 hours a month.Commerzbank is enhancing developer efficiency through Code Assist's robust security and compliance features.Questrade Financial Group, a Canadian financial services company, uses Gemini with AppSheet to enable less technical users to create intelligent applications, building solutions and workflows in minutes that previously took hours. The AI democratizes coding by making app development accessible to business users without technical backgrounds.Regnology, a provider of regulatory reporting services, built its Ticket-to-Code Writer tool with Gemini 1.5 Pro to automate the conversion of bug tickets into actionable code, significantly streamlining the software development process.ROSHN Group is using Gemini Code Assist and Cloud Assist to increase the productivity of its engineers who are working on its unique real estate shopping website and app; shortly after launch, the organization was able to register 45,000 new users and conduct 9,400 completed purchases digitally.Data Agents
*American Express is moving a core on-premises warehouse and hundreds of production applications to BigQuery to enable trusted agentic commerce at scale.ATB Financial, the largest Alberta-based financial institution with over $62.3 billion in assets under management, uses Gemini integrated with Google Sheets to provide analysts with fast access to formulas. The AI helps reduce routine work, with team members saving approximately two hours per week and 40% using Gemini daily.*AutoCIO offers portfolio managers and investment teams the AutoCIO Financial Forecasting Agent to design, optimize, and manage portfolios. It automates end-to-end workflows, delivers predictive signals across more than 50,000 securities, and enables real-time, hyper-customized strategies via natural language prompts.Banco Macro, Argentina's leading private national bank with over 6 million customers, uses BigQuery, Vertex AI, and Gemini to power conversational AI assistants for customer service and enable 30+ business domains to create and share machine learning models. The platform accelerated data processing times, allowing teams to generate data products at previously unimaginable speeds.Bud Financial, a data intelligence provider focused on banking clients, leverages DataStax Astra DB on Google Cloud with Gemini. The platform enables ultra-fast processing of complex financial data, helping clients reduce fraud by over 90% and shortening the time required to access critical data analytics from weeks to minutes.Carbon Underwriting, a Lloyd's of London syndicate, uses Gemini to automate complex tasks like categorizing claim descriptions and occupancy data — processes that previously required months of manual data science work but now deploy in days. The company built its Graphene platform on BigQuery and Google Cloud, enabling a lean team of three engineers to scale Gross Written Premiums from £15 million to over £300 million in five years while reducing data processing time from days to hours.Causal, a financial planning platform, uses Cloud SQL and Gemini models to power its data foundation and accelerate innovation. By offloading database management, the company built an AI-powered wizard that helps users connect data, analyze patterns, and generate financial models in just five minutes.CERC, a Brazilian financial infrastructure company, manages more than 500 million daily transactions using Databricks, BigQuery, and Gemini. This increased processing capacity by 10x without adding to the workforce, allowing the company to process millions in revenue forecasts in just two minutes and accelerate analytics for customers.CERC now processes 100,000 transactions per second with its infrastructure on Google Cloud.Ci Banco leverages Google Cloud technologies across more than 50 projects, including a document management system powered by Vertex AI. This system has optimized the document review process for their trust authorization procedures, reducing the time from one week to less than two hours.Citadel Securities, a top financial institution, uses Google's AI Hypercomputer and TPU chips for market data modeling and training, resulting in improved performance, scaling, and costs.*Citadel Securities has also now built a scalable, cloud-based quantitative research environment that uses Cloud TPUs to run workloads faster and at a lower cost.CME Group is building a first-of-its-kind cloud-based commodities trading platform with AI tools built-in, offering CME’s trading customers access to deeper insights and smarter trades as well as rapid experimentation on new trading strategies that won’t interrupt existing trade flows.*Crescendo Lab’s DAAC AI Agent transforms complex data into actionable growth strategies for marketing and sales. Using natural language, it delivers instant conversational insights and automated dashboards, effectively eliminating manual reporting and guesswork.Digits developing next-gen accounting software for startups and small businesses. Using AI-driven bookkeeping, expense management, and financial analysis, Digits enables business owners to achieve financial clarity and focus on growth.Dojo is enabling millions of secure, reliable, and ultra-fast payment experiences daily, empowering businesses to serve more customers. Dojo is leveraging Google Cloud gen AI services like Looker and Gemini models to explore innovative use cases that offer more intuitive, natural ways to engage with payment data.Fiscal.ai is reinventing financial data infrastructure. Its AI-native platform transforms unstructured public filings into clean, standardized data in minutes, replacing the slow, error-prone legacy of manual aggregation and delivering the mission-critical insights that today's top investors demand.Fundwell, a business financing platform connecting over 5,000 businesses with funding partners, uses Vertex AI to build Nebula, a document intelligence application that automates financial document analysis and risk assessment. The AI-powered system supports funding disbursement in as little as 24 hours and has generated $22 million through a self-serve customer portal.Generali Italia, Italy's largest insurance provider, used Vertex AI to build a model evaluation pipeline that helps ML teams quickly evaluate performance and deploy models.*Grant Thornton Chile, a leading audit and consulting firm, is using Gemini Enterprise to enhance its agile management by powering secure financial data validation, accelerating HR and sales questions, and enabling unified search across disparate document types.Grupo Quom, a Mexican holding company operating payment platform Tekae for 100,000 businesses, migrated to Google Cloud to reliably process over 1,000,000 daily transactions that previously caused service outages during traffic spikes. The migration reduced operational costs by 40% to 60% while completely eliminating downtime, and positioned Quom as an AI early adopter by purchasing one of the first 10 Gemini licenses.Hiperstream is using Gemini to analyze specific information and automatically categorize it, resulting in a 200% increase in the performance of data flows and communications for its financial and B2B customers.Intesa Sanpaolo built its Democratic Data Lab using data analytics and AI to enable its risk management team to keep up with the rapid changes and complexity of modern financial markets. By democratizing access to data, the Democratic Data Lab is empowering other departments across the bank to have more oversight and control of risks.Kredito, a Chilean fintech pioneer in online lending, created an AI-based risk assessment model that improved the prediction of payment behaviors and helped clients access working capital more quickly.Lloyds Banking Group, the UK's largest digital bank, uses Vertex AI to scale machine learning experimentation across over 300 data scientists and AI developers. The bank reduced income verification in mortgage applications from days to seconds, while launching 18 GenAI systems into production across its business.M-DAQ Global, a fintech group specializing in foreign exchange and cross-border payment solutions, uses Vertex AI and Google Kubernetes Engine to power its AI-driven Know Your Business (KYB) compliance solution. The natural language processing-based system automates compliance tasks and improves productivity by 30 times, reducing onboarding times and eliminating manual bottlenecks in customer verification.Macquarie in Australia has been using predictive AI to clean and unify 100% of its data, so teams can then draw insights using gen AI tools in Vertex AI, removing roadblocks and reducing the noise to drive better results for employees and customers.*Mavvrik is a FinOps platform using Gemini and BigQuery to power their unified cost management platform for FinOps, IT, and finance leaders to gain visibility, automate allocation, and govern spending across public clouds, private clouds, AI workloads, and SaaS applications.MSCI, a leading publisher of market indices and data, uses machine learning with Vertex AI, BigQuery, and Cloud Run to enrich its datasets to help clients gain insights into around 1 million asset locations to help manage climate-related risks.*Nativeorange’s LexAI Agent streamlines property and casualty (P&C) underwriting and operations. It ingests submissions, extracts data, and automates risk evaluation, delivering actionable insights on classification and offering next steps to improve speed, accuracy, and decision consistency.NatWest Markets, part of one of the UK's largest financial institutions, implemented Dataplex and BigQuery to automate data quality management across departments. The bank now delivers data-quality insights daily instead of monthly and reduced the time spent writing and implementing data rules by a third compared to its previous manual approach.Oper Credits, a Belgian mortgage digitization company serving about 20 banks across six countries, uses Vertex AI to automate document verification that previously required several hours of manual work. The company aims for 90% of loan applications to be complete and compliant on first submission, up from the current 30-40% in Belgium where most are returned due to missing or incorrect information.Rogo, a generative AI platform built for the financial industry, uses Google Cloud solutions like Dataflow, Spanner, and Vertex AI to automate complex research and analysis for the world's leading investment banks and private equity firms. Gemini 2.5 Flash enabled the platform to cut AI modeling time from months to hours and reduce hallucination rates from 34.1% to 3.9%.Snowdrop leverages Google Cloud's AI and geospatial data, including Google Places and Vertex AI, to enrich transactional data for financial institutions. This automation has led to a 40% improvement in data accuracy, a 15% increase in merchant-to-transaction matching, and the ability to process over 2.1 billion transactions monthly while scaling globally.SURA Investments, the largest asset manager in Latin America, developed an AI-based analysis model for employees that allows them to better understand customer needs and improve customer experience and satisfaction.Syte's AI-driven property platform allows the retrieval of all relevant characteristic data on properties and its development, expansion, and conversion potential in real-time, making it easy to identify sites and buildings for re-densification.Stax AI, a retirement administration platform, uses Google Cloud's generative AI and MongoDB to automate data extraction from complex financial documents. The solution processes thousands of brokerage statements in minutes, not hours, helping administrators respond to client inquiries and meet compliance deadlines in a fraction of the time.UOB Asset Management (UOBAM), a Singapore-based asset manager established in 1986, used Vertex AI to improve its proprietary AI hedging model, reducing processing time from 48 hours to two hours per trade. The enhanced model outperformed the buy-and-hold strategy by 28.75% and improved performance by 52.55% over the original model, potentially delivering close to an extra $10 million for every $100 million deployed.WealthAPI, a German fintech company, uses DataStax Astra DB on Google Cloud with Gemini to deliver real-time financial insights to millions of users. The platform's scalability allows it to analyze hundreds of thousands of transactions per second and has reduced response times by 90% for its customers.Security Agents
Airwallex, an Australian multinational fintech company, detects and manages fraud in real time in a scalable, always-available environment, powered by Vertex AI, Google Kubernetes Engine, and GitLab.Apex Fintech Services is using Gemini in Security to accelerate the writing of complex threat detections from hours to a matter of seconds.BBVA uses AI in Google SecOps to detect, investigate, and respond to security threats with more accuracy, speed, and scale. The platform now surfaces critical security data in seconds, when it previously took minutes or even hours, and delivers highly automated responses.Bradesco, one of the largest financial institutions in Latin America, has been using Google Cloud AI to detect suspicious activity and combat money laundering more effectively and efficiently — and was one of the early adopters worldwide of Google Cloud’s Anti Money Laundering AI.Charles Schwab has integrated its own intelligence into the AI-powered Google SecOps, so analysts can better prioritize work and respond to threats.Cloudwalk, a Brazilian fintech unicorn that currently serves more than one million customers with payment solutions, uses Google Cloud infrastructure and AI services to build anti-fraud and credit analysis models. This allowed the fintech to close 2023 with a profit of $22.3 million, showing 200% growth in its commercial base.*CME Group, the world's leading and most diverse derivatives marketplace, depends on a unified security stack of Google SecOps, Security Command Center, and Mandiant for protection.*ComplyAdvantage is an AI-driven risk intelligence platform on a mission to eliminate financial crime for global financial institutions, built Google Cloud Security Command Center and Gemini models. By screening 8 million articles a day across public data sources, ComplyAdvantage has achieved 4x more region coverage, over 99.99% availability, 2x more accurate adverse media classification, and up to 85% fewer alerts through agentic auto-remediation — while gaining the ability to adapt models for emerging risks in a single day instead of weeks.Credem, a 114-year-old Italian financial institution, uses AI to enhance security for online users, offer products tailored to customer needs, and predict software malfunctions, achieving significant results in a short time.*DBS, Singapore's largest bank, strengthens security by embedding Google Cloud’s native protection into its architecture, enabling real‑time threat detection and response to reinforce customer trust.Dun & Bradstreet is using Security Command Center to centralize monitoring of AI security threats alongside their other cloud security findings.*Enigma’s KYB Agent gives compliance teams instant, AI-driven business verification backed by ground-truth business identity from more than 100 million registrations and authoritative government records, plus sanctions watchlists and real-time transaction signals.Fiserv, a developer of financial services technology, can now summarize threats, find answers, and detect, validate, and respond to security events faster with the Gemini in Security Operations platform.*iO Banco is a Peruvian financial services company focused on making data accessible across its business teams. Using Google Cloud, the bank automated its access management with role-based controls, encrypting 100% of sensitive data, eliminating exposure incidents, and cutting technical team dependency by 80%.*Lloyds Banking Group accomplished full SOC transformation in under 8 months, moving to a continuous detection and response engineering model, shifting more than 40% of engineering capacity towards proactive threat hunting, enabling human expertise to move up the value chain.*Morgan Stanley chose Wiz as a key component of its cloud security strategy and is expanding visibility and control across its cloud environments. As part of this strategy, the firm is deploying Google Cloud Security capabilities to support its evolving cloud platforms.Resistant AI is building AI-powered solutions to combat fraud in financial services documentation and workflows with the help of Google Cloud. These solutions can expedite background checks, reduce fraud losses, and speed up underwriting and claims processing processes.Upsure, an India-based insurtech platform, built its AI-powered solution on Google Kubernetes Engine, Vertex AI, and Gemini to help insurers create unified data lakes for anti-money laundering compliance and lead scoring. The platform supports more than 1 million daily users across over 2,000 locations with 99.9% uptime and response times in milliseconds.Healthcare and Life Sciences
Customer Agents
Bennie Health uses Vertex AI to power its innovative employee health benefits platform, providing actionable insights and streamlining data management in order to enhance efficiency and decision-making for employees and HR teams.CitiusTech, a global healthcare technology services firm, uses Google Cloud to improve patient experience, reduce administrative burden on clinical staff, and save costs for healthcare systems. The company has developed an AI search solution using Vertex AI to efficiently connect patients with the right specialists and automate critical workflows.Clivi, a Mexican health startup, has created a gen AI platform with Google Cloud that enables personalized and continuous monitoring of its patients to offer tailored responses, improve the volume and capacity of care, and reduce complications.*CVS Health is a leading health solutions company building a world of health around every consumer. Through Health100, a new health technology services subsidiary, CVS Health is launching an AI-native consumer engagement platform powered by Google Cloud's Gemini models, Cloud Healthcare API, and BigQuery to deliver a real-time, omni-channel, agentic AI experience that gives consumers an always-on personal health care partner.Family Vision Care of Ponca City uses Gemini in Gmail to easily explain medical terms in patient emails and to improve accessibility.Fitterfly, an India-based mobile health app helping users manage chronic diseases like diabetes and obesity, uses Gemini Flash and Vertex AI to reduce meal logging times by 80% and automate 90% of support queries. The AI-powered platform delivers precision coaching to over 30,000 users and enterprise clients including major insurers in India and UAE.Freenome is creating diagnostic tests that will help detect life-threatening diseases like cancer in the earliest, most-treatable stages — combining the latest in science and AI with the ease of a standard blood draw.Genial Care, a Latin American healthcare network, is a reference in innovative care for children with Autism Spectrum Disorder and their families. By investing in Vertex AI, the company has improved the quality of records of sessions involving atypical children and their families, allowing caregivers to fully monitor the work carried out.Manipal Hospitals, one of India's largest healthcare providers serving over 7 million patients annually, uses Vertex AI and Gemini models to power its ePharmacy app that enables patients to view prescriptions, order medications, and arrange delivery after consultations. The AI platform reduces average order time from 15 minutes to less than 5 minutes while achieving 99% accuracy.Moody Month, a daily health and wellness tracker used by more than 100,000 women, built its AI-powered platform using Cloud Run, Gemini 2.5 Pro, and BigQuery to deliver personalized hormone forecasts while keeping sensitive health data secure. The company serves 100,000 users a month for just £1,000 with its scalable Google Cloud microservices infrastructure.*Northwell Health leverages agentic AI built with Gemini Enterprise and Gemini Models to redefine the patient experience and optimize clinical workflows. Join us to examine how these technologies bridge the gap between legacy systems and modern care, and get insights into scaling AI-driven innovation across the enterprise.Orby is combining AI and neurotechnology, applying complex mathematical models, Google Cloud’s IT resources, and Gemini to create a “digital brain.” This solution supports patients’ rehabilitation, helping them to recover lost motor skills and reduce their pain.Pear Health Labs, a health and fitness AI platform, develops personalized interventions to prevent chronic conditions. It powers recommendations, content search, and dynamic audio coaching. It uses Vertex AI Voice Generation, Vector Search in BigQuery, and the engineering team leverages Gemini Code Assist.*Quest Diagnostics launched Quest AI Companion, an AI-powered chat feature integrated into its secure MyQuest patient portal that analyzes up to five years of personal lab data to help patients understand their test results, identify health trends, and compose informed questions for their healthcare provider.Employee Agents
American Addiction Centers was able to reduce employee onboarding from three days to 12 hours using Gemini for Google Workspace, and is now exploring how to streamline tasks like generating safety checklists for medical staff, saving valuable time and improving patient care.*The American Society of Clinical Oncology (ASCO) is using Gemini Enterprise to deliver trusted cancer expertise 10x faster to 50,000 oncology professionals worldwide.Asepha, part of the Google for Startups Cloud AI Accelerator, is building fully autonomous AI pharmacists to help automate manual work.Bayer is building a radiology platform that will assist radiologists with data analysis, intelligent search, and document creation that meet healthcare requirements needed for regulatory approval.BenchSci develops generative AI solutions empowering scientists to understand complex connections in biological research, saving them time and financial resources and ultimately bringing new medicine to patients faster.Better Habits uses Google Workspace with Gemini to reduce the time spent developing communication plans, allowing them to focus on delivering high-quality wellness workshops.Certify OS is automating credentialing, licensing, and monitoring of medical providers for healthcare networks, relieving the burden of time-consuming and often siloed information.Click Therapeutics develops prescription digital therapeutics designed to treat disease. Its Clinical Operations team leverages Gemini for Google Workspace to transform complex operations data into actionable insights so they can quickly pinpoint ways to streamline the patient experience in clinical trials.Mark Cuban’s Cost Plus Drugs widely uses Gemini for Google Workspace, estimating that employees are saving an average five hours per week just with AI capabilities in Gmail. Gemini is also streamlining time-consuming, manual processes through uses like AI-generated transcriptions and auto-formatting of pharmaceutical lab results or FDA compliance documentation.Covered California, the state’s healthcare marketplace, is using Document AI to help improve the consumer and employee experience by automating parts of the documentation and verification process when residents apply for coverage.CoVet is an AI assistant built by veterinary professionals, for veterinary professionals, that uses Gemini, Cloud Functions, and other solutions to help veterinary teams automate administrative work, save hours every day, and refocus on what matters most: exceptional patient care.Cradle, a biotech startup, is using Google Cloud's generative AI technology to design proteins for drug discovery, food production, and chemical manufacturing. By leveraging TPUs and Google's security infrastructure, the company accelerates R&D processes for pharmaceutical and chemical companies while protecting sensitive intellectual property.CytoReason uses AI to create computational disease models that map human diseases, tissue by tissue and cell by cell, to help pharma companies shorten clinical trials and reduce the high costs of drug development. CytoReason has been able to reduce query time from two minutes to 10 seconds.Dasa, the largest medical diagnostics company in Brazil, is helping physicians detect relevant findings in test results more quickly.DaVita is developing dozens of AI models to transform kidney care, including analyzing medical records, uncovering critical patient insights, and reducing errors. AI enables physicians to focus on personalized care, resulting in significant improvements in healthcare delivery.Digital Diagnostics, a healthcare diagnostics company, uses Google Cloud’s secure infrastructure to enhance the reach of LumineticsCore, its AI-powered diagnostic tool for diabetic retinopathy. This approach protects sensitive health data and ensures patient privacy and regulatory compliance.Elanco, a global leader in animal health with thousands of manufacturing compliance documents, uses Gemini within its Elanco.ai platform to automatically sort, summarize, compare, and restructure information from over 2,500 unstructured policy and procedure documents per manufacturing site. The AI agent improves accuracy and consistency of compliance documentation, reducing the risk of outdated or conflicting information that could cost up to $1.3 million in productivity impact at large sites.*ExaCare AI, an AI platform for post-acute care operations, is using Gemini Enterprise Agent Platform and Gemini for inference and to process clinical and operational data across admissions and reimbursement workflows.Fingerpaint, a full-service pharmaceutical marketing agency, uses NotebookLM to conduct real-time quality assurance and fact-checking for drug efficacy claims and craft compelling strategic marketing narratives. The AI addresses the challenge of verifying LLM outputs in an industry where every claim must be meticulously fact-checked and supported by scientific literature and clinical trial data, enabling the agency to scale its use of AI.Hackensack Meridian Health has developed a clinical decision-making tool that analyzes large patient data sets to identify patterns and trends. These insights can be used to help providers make better decisions about patient care.HCA Healthcare is testing Cati, a virtual AI caregiver assistant that helps to ensure continuity of care when one caregiver shift ends and another begins. The healthcare network operator is also using gen AI to improve workflows on time-consuming tasks, such as clinical documentation, so physicians and nurses can focus more on patient care.Hemominas, Brazil's largest blood bank, partnered with Xertica to develop an omnichannel chatbot for donor search and scheduling, streamlining processes and enhancing efficiency. The AI solution has the potential to save half-a-million lives annually by attracting more donors and optimizing blood supply management.Highmark Health is building an intelligence system equipped with AI to deliver valuable analytics and insights to healthcare workers, patients, and members, powered by Google Cloud’s Healthcare Data Engine.*Highmark has also launched a generative AI assistant, Sidekick, has evolved from a secure "AI easy button" for employees into a powerhouse of productivity. In just over a year, Sidekick’s volume of interactions has surged from 1 million to more than 6 million prompts. This momentum is backed by 74 active use cases — an increase of 31 from the prior year — delivering a calculated $27.9 million in AI-enabled value for Highmark in 2025 alone.*Humana is a leading U.S. health and well-being company with more than 20,000 member advocates handling up to 80 million calls annually. Humana launched Agent Assist, built on Gemini models, Gemini Enterprise Agent Platform, and Gemini Enterprise for Customer Experience, to summarize call conversations in real time, anticipate member needs, and surface relevant information — helping advocates deliver more personalized, accurate, and timely answers to member health benefit questions.Infinitus, one of the most trusted agentic healthcare communications platforms, automates clinical and administrative conversations at scale. Our AI agents powered by Gemini's multimodal capabilities have completed over 5x more conversations than any other solution with payors, patients, and providers to drive revenue and improve health outcomesiSono Health, a medical imaging company, developed a Virtual Sonographer, an intelligent, automated 3D Ultrasound platform powered by Google Cloud AI. The platform brings breast imaging directly to the point of care, providing fast, accessible, and repeatable imaging.Kyoto University Hospital partnered with Fitting Cloud to develop CocktailAI, a medical document generation system using Vertex AI with Gemini and MedLM that automates clinical referral letters and discharge summaries. Doctors who previously spent 3-4 hours after each day's appointments on documentation can now generate documents that require only minor review and corrections.Manipal Hospitals, one of India's largest healthcare providers with more than 10,500 beds, is pioneering the use of Gen AI to automate nurse handoff documentation by generating comprehensive reports that summarize patient information, medication changes, laboratory results, and vital signs. The solution reduces handoff time from 90 minutes to approximately 20 minutes per nurse.*Marista Group is rolling out Agentspace to bring AI into its internal operations, starting with Hospital São Marcelino Champagnat, where the time to manage bill denials dropped from weeks to hours. The group plans to extend the tool across finance, HR, and other areas for its roughly 7,000 employees.*Merck is reshaping research and development through a Gemini Enterprise-powered "agentic engine" that condenses weeks of regulatory filing work into a single afternoon.*PFM Medical, a medical technology manufacturer, has built a robust enterprise search tool that helps its teams quickly find data stored across systems like SharePoint, Jira, and SAP to improve decision making.PwC uses AI agent technology, powered by Google Cloud, to help oncology clinics to streamline administrative work so that doctors can better optimize the time they spend with patients.*Rede Américas, a Latin American hospital network with 25 hospitals and 400 partner health insurance companies, became an early adopter of Gemini Enterprise Agent Platform in the region to improve contract management. The company uses the platform to compare document versions and flag clause modifications, as well as extract strategic information from large contract volumes, and estimates an 80% reduction in manual analyst effort across both workflows.Sami Saúde, a Brazilian healthcare company, uses Gemini for Google Workspace to automate repetitive tasks, empowering care providers and accelerating access to care. This has resulted in a 13% increase in productivity, 100% of patient summaries being generated by AI, and more accurate diagnoses for improved patient outcomes.*Sami Saúde also used Google Cloud AI and Gemini Enterprise Agent Platform to automate repetitive administrative work. Attendance sheet analysis dropped from hours to under 15 minutes, medical authorization reviews fell from 30 minutes to 3, and a separate tool helped the Revenue team calculate payments more efficiently.Seattle Children's Hospital is pioneering a new approach to clinical care with its Pathway Assistance solution, which makes thousands of pages of clinical guidelines instantly searchable by pediatricians.Seattle Children's is also using a HIPAA-compliant version of Gemini in Google Workspace to speed up writing meeting notes, drafting emails, and creating tickets. Physicians now draft emails, notes, and tickets in seconds instead of hours, reducing administrative load and enabling more time for patient care.SIGNAL IDUNA, a leading German insurance provider, partnered with Google Cloud, Boston Consulting Group (BCG), and Deloitte to develop Co SI — a cutting-edge AI knowledge assistant that helps customer service agents resolve complex health insurance inquiries, quickly and accurately. For less experienced agents, information searches are 30% faster and inquiries that previously required further escalation dropped from 27% to just 3%.*SIGNAL IDUNA is also using Gemini Enterprise to deliver health services 37% faster.*The Sírio-Libanês Hospital adopted Gemini for Workspace for more than 10,000 employees, boosting productivity while ensuring LGPD compliance and data security.Straloo uses Gemini to innovate the diagnostic approach in its digital rehabilitation platform, helping doctors and physical therapists prescribe appropriate treatments for those suffering from knee and back pain.*The Supermetrics Marketing Intelligence Agent delivers live, cross-channel performance insights directly in Gemini Enterprise. Connecting to 175-plus sources like Google Ads and GA4, it provides fast, hallucination-free analysis using simple natural language prompts.Tali.ai is the leading medical AI scribe platform, designed to reduce the administrative burden of clinicians. Integrated with multiple EMRs across the U.S. and Canada, it leverages Google’s Vertex and Gemini models to automate clinical note-taking during patient encounters and extract key insights.Think Research, a provider of knowledge-based digital health software solutions, uses Google Cloud’s scalable infrastructure and analytics tools to power its platform. This enables the company to deliver more efficient patient care and improve health outcomes.Ubie, a healthcare-focused startup founded in Japan, is using Gemini models via Google Cloud to power its physician assistance tool.Ufonia helps physicians deliver care by using Google Cloud’s full AI stack alongside its own clinical evidence to automate routine clinical consultations with patients, transforming the experience for both patients and clinicians.Virbac, an animal health pharmaceutical company, uses Gemini in Google Workspace to compare supplier quotes for procurement and draft legal clauses for the legal department. The AI automates low-impact tasks, allowing teams to focus on high-value priorities that directly support animal health.Virbac also uses Gemini models to pilot an HR chatbot that streamlines international collaboration and automates routine tasks. The deployment includes clear AI governance and onboarding sessions to build AI awareness across the organization.*Waystar delivers mission-critical infrastructure that healthcare providers need to get paid, capturing and normalizing financial and clinical data across more than one million providers. By embedding Google Cloud's Gemini models directly into revenue cycle workflows, Waystar's AltitudeAI platform has prevented more than $15 billion in denied claims in under a year and reduced time spent on denial appeals by 90%.WellSky is integrating Google Cloud's healthcare and Vertex AI capabilities to reduce the time spent completing documentation outside work hours.Wipro is supporting a national healthcare provider in using Google Cloud’s AI agent technology to develop and adjust contracts, helping to optimize and accelerate a historically complex and time-consuming task while improving accuracy.Creative Agents
*Cimed uses Veo 3 via Gemini Enterprise Agent Platform to create "Sônia", an AI-generated character who stars in the Lavitan Night campaign. The technology transformed consumer data into a personalized visual narrative, inaugurating a new digital communication model for pharmaceuticals.Data Agents
Amigo Tech launched Amigo Intelligence, a platform based on Google AI technologies that automates medical processes, reduces costs, and improves the efficiency of clinics and practices. The solution includes tools like anamnesis automation, advanced exam analysis, and a medical AI chatbot, transforming healthcare management.Apollo Hospitals in India partnered with Google Health to build screening models for tuberculosis and breast cancer, helping an extremely limited population of radiologists cover more patients at risk, scaling to 3 million screenings in a matter of years.ARC Innovation at Sheba Medical Center is using Google Cloud's AI tools, including Looker Studio and BigQuery ML, to create healthcare solutions that improve critical clinical decisions during the treatment of ovarian cancer.Atropos Health, a healthcare data analytics company, optimized its GENEVA OS to work with Google Cloud’s Healthcare Data Engine (HDE) and BigQuery. This enables customers to efficiently and securely convert data into valuable insights and evidence.Auransa, an emerging clinical-stage biopharma company, has created a proprietary AI platform to derive a differentiated pipeline of novel drugs.Autoscience, a startup building AI agents to aid in scientific research, is using Google Cloud infrastructure and resources through the Google for Startups Cloud Program as it begins to build and market its products.Bayer built a data agent that uses gen AI in BigQuery to predict flu outbreaks. It combines Google Search trends and internal data for real-time, location-specific healthcare planning.Bayer and Google also announced a collaboration to drive early drug discovery that will apply AI-specialized Tensor Processing Units (TPUs) to help accelerate and scale Bayer’s quantum chemistry calculations.Beep Saúde, the largest home health company in Brazil, implemented an AI-powered last-mile dynamic routing system with Google Maps to optimize its operations and manage a 10% cancellation volume. The company also uses AI to speed up the processing of medical orders, aiming to reduce costs and increase efficiency to boost its expansion plans in Brazil.Bliss Health is transforming the insurance market with a digital channel for brokers, integrated with Google Cloud and technologies like Dialogflow and Gemini Pro. The solution has reduced its service-level agreement from four hours to seconds in transactional queries, improved operational efficiency, and eliminated bureaucracy, helping to speed up business closure.CerebraAI, develops AI software for analyzing non-contrast CT (NCCT) scans, with a focus on early stroke and cancer detection. It fine-tunes MedGemma on NCCT images and leverages Gemini's few-shot generalization capabilities to rapidly adapt the model for various diagnostic tasks.Chopo/Grupo Proa, a Mexican medical diagnostics company, leverages generative AI to integrate patient and physician data, obtaining a complete view that optimizes decision-making. This initiative has enabled a considerable reduction in acquisition costs and an increase in sales.*The Colombian National Cancer Institute uses AI to personalize the follow-up of chemotherapy patients, anticipate complications, and automate processes, improving follow-up coverage and reducing personal expenses.Congruence Therapeutics, a computationally driven biotechnology company, uses its proprietary platform, Revenir, to build a pipeline of small molecule correctors. The platform identifies novel allosteric and cryptic pockets in proteins to rescue aberrant function.*Dasa, a Brazilian healthcare company, partnered with Google Cloud to modernize its medical imaging infrastructure, migrating 1.74 million studies and 687.7 million images into a centralized system. The project generated R$6.4 million in annual savings, gave doctors access to complete exam histories, and created a foundation for training AI models to support clinical research.DNAstack, a leading genomics data management and analysis platform, leverages Google Cloud’s scalable infrastructure and advanced analytics tools to accelerate research and discovery in personalized medicine.Elanco, a leader in animal health, has implemented a gen AI framework supporting critical business processes, such as Pharmacovigilance, Customer Orders, and Clinical Insights. The framework, powered by Vertex AI and Gemini, has resulted in an estimated ROI of $1.9 million since launching last year.Evogene uses Google Cloud and Vertex AI to replace life sciences' costly "spray and pray" molecular discovery — testing millions of molecules hoping to stumble into effective ones — with their computational platform. They now process 40 billion molecules versus previous millions, while using Vertex AI to develop a cutting-edge small-molecule foundation model that dramatically accelerates drug discovery timelines.Fairtility is using Google Cloud's AI capabilities to enhance IVF outcomes worldwide. By leveraging AI and machine learning within Google Cloud, Fairtility analyzes embryo images and related data to identify embryos with the highest potential for successful implantation, increasing the likelihood of pregnancy for patients undergoing IVF.*Febrafar, the Brazilian Federation of Associative and Independent Pharmacy Chains, used the Cloud Vision API and Gemini to automate image verification for marketing campaigns. The organization now reviews product images submitted by more than 18,000 stores with 97% accuracy.GenBio AI, a computational biology company, uses Google Cloud to power six specialized AI models in developing AI-driven digital organism simulators. These models simulate biological programming to address critical challenges in medicine and biology.Ginkgo Bioworks is building a next-generation AI platform for biological engineering and biosecurity, including pioneering new AI models for biological engineering applications that are powered by Vertex AI.Gleamer, a French AI radiology company deployed in over 2,500 healthcare institutions across 45 countries, uses Med-PaLM and Gemini on Vertex AI to automate radiological report generation. The platform processes over 35 million exams annually and demonstrates a 30% improvement in lesion detection, allowing general radiologists to reach specialist-level performance.*Hospital de Amor is using Google Cloud AI to improve early lung cancer detection by automating X-ray image analysis and speeding up diagnoses. In its initial phase, the project analyzed more than 30,000 images and identified 68 cases that required deeper investigation.Immunai tackles drug development's decade-long timeline with AMICA, the world's largest immune-focused single-cell database containing hundreds of millions of cells. Using Google Cloud GPU clusters, they train models that transform complex immune mechanisms into actionable recommendations for 30+ biopharmaceutical partners.*Insilica uses Gemini Enterprise Agent Platform to process millions of regulatory documents and thousands of databases into a unified, agentic risk assessment platform.Mayo Clinic has given thousands of its scientific researchers access to 50 petabytes worth of clinical data through Vertex AI Search, accelerating information retrieval across multiple languages.Mendel has built a clinical AI system designed to consolidate the longstanding silos in medical data into a knowledge base of holistic patient journeys, boosting patient recruitment for new therapies and clinical trials.Menten AI, a biotechnology company, uses Google Cloud’s high-performance compute and machine learning capabilities to accelerate the development of peptide therapeutics. This allows the company to rapidly design and optimize novel drug candidates.Moonwalk Bio, a preclinical-stage biotechnology company, leverages epigenetic biology and AI to pioneer new medicines for obesity and cardiometabolic disease. Their platform determines the causal relationships between genes and disease pathways for therapeutic targeting.The National Institutes of Health (NIH), the U.S. government’s healthcare and research agency, uses Google Cloud as part of STRIDES, the Science and Technology Research Infrastructure for Discovery, Experimentation, and Sustainability. The initiative provides easy access to high-value NIH datasets and a wide range of Google Cloud services, including compute resources, data storage and analytics, and cutting-edge AI and ML capabilities to accelerate biomedical research.Neomed, a Brazilian healthcare startup, works in the diagnosis of cardiovascular diseases, assisting clinics and hospitals in the management of data and reports of graphical exams. Its AI-based solution reduces the time for electrocardiogram reports to around two minutes.Nextnet uses Gemini and Vertex AI to uncover novel insights and knowledge for life sciences and pharmaceutical research, enabling researchers to analyze biomedical data and identify hidden relationships in scientific literature.Ordaōs, an AI-driven drug discovery leader, relies on its cloud computing capabilities to design, process, and analyze data for millions of protein structures, notably using Google Kubernetes Engine to achieve increased flexibility and easier scalability to take on new, larger AI projects.Probrain offers personalized auditory stimulation training. By implementing cloud-based gen AI solutions, it’s modernized services and reduced costs by approximately 89%. For the end consumer, this also resulted in savings of almost 50%.*Proximal Health utilizes DocAI to automate the insurance claims adjudication process.*Recursion is a leading biotech company driven by a mission to decode biology and industrialize the process of drug discovery. Partnering with Google Cloud, Recursion built the Recursion OS on Cloud Storage, BigQuery, and Cloud TPUs — a platform that processes more than 65 petabytes of data, runs up to 2.2 million experiments a week, and has already pushed some target discovery programs to preclinical studies in just 18 months while cutting the cost of model inference by as much as 50%.Red Interclinica, the Chilean hospital network, uses AI to make better decisions through data transformed into insights, as well as making medical care more accessible for its patients, while also reducing costs and generating more value for the organization.*Rezo Therapeutics is a Google Cloud-native oncology company that uses AI to map protein-protein interactions — the complex biological networks that drive cancer — in pursuit of small-molecule drugs for targets historically considered "undruggable." By leveraging Gemini models, GPUs, TPUs, and Gemini Enterprise Agent Platform, Rezo can now generate hundreds of thousands of structurally resolved protein complexes in just weeks, cutting target discovery time in half.SandboxAQ is expanding its usage of Google Cloud and running a new AI drug discovery simulation platform on Google Cloud.*Schrödinger, a pioneer in physics-based computational modeling, develops software that helps researchers discover new therapeutics and materials. By migrating its platform to Google Cloud and harnessing Compute Engine, Cloud GPUs, and BigQuery on demand, Schrödinger can now complete complex calculations in hours instead of weeks — enabling researchers to explore billions of possible compounds in a single weekend and potentially shortening multi-year drug discovery programs to months.Sully.ai, a healthcare AI company, has built an app store for AI agents designed specifically for healthcare professionals. The platform provides support to clinicians on administrative tasks, so they can focus on patients.Superluminal Medicines uses Google Cloud's computing power to analyze multiple protein structures and integrate them into dynamic protein models for drug discovery, allowing for a more accurate representation of protein behavior and the design of more precise drug interventions.Triplebar, a biotechnology company, is building a genome-scale AI model for therapeutic production. Using a proprietary miniaturization process, they can test billions of cellular mutations at once, creating large datasets to train generative AI and inform new treatments.Via Scientific, a bioinformatics company, partners with Google Cloud to deliver Via Foundry, an enterprise-grade platform that uses Gemini and Vertex AI to make the drug discovery process more efficient. The platform transforms complex biological data into actionable insights that can accelerate discoveries.Virgo Surgical, a medical video solutions provider, uses Google Cloud Storage and Google Kubernetes Engine to host and process over 1.75 petabytes of video data. This data has been used to create EndoDINO, an AI foundation model for endoscopy that achieves high performance in medical imaging applications.Security Agents
apree health uses Google Workspace to implement a Zero Trust security solution with granular access controls and device management, centralizing its data access and protecting sensitive patient data while quickly migrating nearly 1,000 users from its previous collaboration solution.Pfizer can now aggregate cybersecurity data sources, cutting analysis times from days to seconds.Hospitality and Travel
Customer Agents
Agoda uses Gemini and Imagen to offer customized, hyper-personalized travel destination and itinerary suggestions, enhancing visitor engagement and bookings on the site. The AI Vacation Planner requires just eight user inputs to generate detailed travel plans in seconds, while Imagen creates hyper-realistic destination images at low cost compared to traditional sourcing methods.Alaska Airlines is developing natural language search, providing travelers with a conversational experience powered by AI that’s akin to interacting with a knowledgeable travel agent. This chatbot aims to streamline travel booking, enhance customer experience, and reinforce brand identity.Bookme, Pakistan's largest travel tech and e-ticketing company serving over 12 million registered customers, uses Document AI, Vertex AI, and Gemini to power a conversational chatbot that delivers more efficient customer interactions. The migration to Google Cloud reduced average API load time by 50% (user dashboard APIs dropped from 700ms to 255ms) and improved platform latency from 240ms to 180ms.Catchtable uses Vertex AI and Kubeflow with GPU optimization to build personalized restaurant recommendation models, achieving a 30% increase in reservation conversion rates and a 150% increase in impressions per restaurant search. The platform leverages BigQuery for data integration, Gemini for review analysis, and hybrid AI models that combine LLMs with custom embeddings to understand customer search intent and deliver real-time personalized recommendations.Fitness Park, a French fitness chain, uses BigQuery to improve data reliability and plans to leverage Vertex AI and Gemini for AI-powered personalized exercise recommendations, nutrition guidance, and intelligent training programs. The migration reduced query times from hours to seconds and enabled real-time marketing campaigns previously blocked by infrastructure limitations.Gymshark, a leading UK fitness community and gymwear brand, is using BigQuery, Looker, Dataflow, and Vertex AI to build a unified data platform that enhances customer insights and delivers personalized fitness experiences at scale.Hershey Entertainment & Resorts built a natural language chatbot using Conversational Agents in just 40 hours to serve millions of annual guests across Hersheypark, Hotel Hershey, and other Pennsylvania attractions. The AI-powered assistant personalizes responses for diverse audiences — from vacationing families to corporate event planners — autonomously handling requests and adapting content to deliver tailored guest experiences at scale.HomeToGo, a vacation-rental app, created AI Sunny, a new AI-powered travel assistant that supports guests while booking, and has plans to build it into Super AI Sunny, an end-to-end smart travel companion.Hotelplan Suisse built a chatbot trained on the business’s travel expertise to answer customer inquiries in real-time, and, following that success, it plans to use gen AI to create travel content.IHG Hotels & Resorts is building a gen AI-powered chatbot to help guests easily plan their next vacation directly in the IHG One Rewards mobile app.Intravel makes travel storytelling shoppable. Powered by Google's Gemini AI and Edge Video, it analyzes videos in real time to match tours, hotels, and experiences. This creates instant, interactive overlays for direct booking, automating all commerce logic from discovery to commissioning.*LATAM Airlines, Latin America's largest airline group, migrated its data platform to BigQuery and then used Vertex AI to build Cosmos — a proprietary middleware platform that standardizes and governs AI deployment across its operations. LATAM Airlines has unlocked innovations including an AI concierge agent for trip planning; Google Veo-powered marketing videos produced up to 95% faster at 99% lower cost; and multimodal BigQuery AI capabilities that have turned million-dollar analysis tasks into lean, low-cost processes.Mustard uses proprietary computer vision and AI technology to unlock exceptional, personalized coaching experiences for every golfer and baseball pitcher who wants to level up, all with the ease of a straightforward mobile app.Mystifly is a Singapore-based travel tech company that has developed Mystic, a chatbot built on Google Cloud's conversational and generative AI platforms; it offers users self-serve options that reduce the need for direct agent support, improving efficiency and customer satisfaction.The Papa John’s pizza chain is using BigQuery, Vertex AI, and Gemini models to build predictive tools that can better anticipate customers orders in the app, as well as an enhanced loyalty program and more personalized marketing offers. There are also plans to build an AI-powered chatbot to help handle orders.Priceline’s Trip Intelligence suite features one of the travel industry’s most comprehensive array of AI tools, including more than 30 new features to dramatically streamline the travel planning and booking process.*RIU Hotels & Resorts leverages Google Cloud AI and machine learning models to predict user purchase probability for the e-commerce team.Sabre Travel AI has developed an AI agent that personalizes offers, optimizes revenue management, and streamlines operations for travel companies; this has led to improved customer experiences and increased revenue while fostering growth for Sabre's partners.Six Flags theme parks has built an industry-first digital assistant who can answer guests’ questions and help them plan their whole day. Six Flags will also apply Google Cloud's capabilities in AI, analytics, and infrastructure to offer improved operations, personalization, and customer experiences across Six Flags' diverse portfolio of parks.Studiosus Reisen, a German travel company, worked with happtiq and Solid Cloud to migrate its 40-year old on-premise system and SAP workloads to Google Cloud to enable real-time reservations, increasing its conversion rates by 40%.Technogym leverages Vertex AI and Model Garden to power Technogym Coach, an AI-driven virtual trainer that creates hyper-personalized fitness programs. This increased user engagement and motivation, improved fitness outcomes, and delivered a more personalized and effective training experience.*Technogym is also integrating Google's latest generative AI technologies into the Technogym AI Ecosystem. These include an even more intelligent and predictive Technogym AI Coach and a new AI assistant for operators and trainers.trivago’s new “Smart AI Search” is an advanced free-text search functionality, powered by Vertex AI Search, that allows users to search for hotels using natural language, making it easier and more personalized to find the ideal accommodations.*Vail Resorts launched My Epic Assistant during the 2024-2025 snow season, and expanded it this year to add even more AI-powered chat features powered by Google’s powerful Gemini models. The result is an agentic guide to the slopes that can help skiers and snowboarders decide on the right season pass, share the latest snow report, check on lesson preparations, or suggest a good stop for cocoa.*Virgin Voyages’ Rovey agent is bringing a revolutionary personal concierge to the high seas, powered by Gemini Enterprise and Google Distributed Cloud. This innovative agent empowers the crew with natural language intelligence, ensuring every interaction with sailors is warm, informed, and perfectly tailored to their needs.Vivaticket, an international event management and ticketing platform, plans to use Vertex AI Search to accelerate customer access to information about interesting events. Generative AI will also help Vivaticket generate recommendations and create SEO-friendly event and venue descriptions faster.Employee Agents
Attache leverages Gemini for Google Workspace to streamline various tasks, such as analyzing historical data, which helped achieve an 80% reduction in calls from new arrivals, leading to happier customers and smoother stays.Hershey Entertainment & Resorts uses Customer Engagement Suite to power Agnes, an agentic AI Interactive Voice Response system that identifies employees by caller ID, addresses them by name, and processes call-off requests, late notifications, and schedule inquiries. This AI assistant now handles over 25% of employee call-offs, saving eight hours of staff work per day.*Korean Air is using Gemini in Google Workspace to improve employee collaboration and productivity.*Koufu, one of Singapore's largest food and beverage companies, which operates and manages a large network of food courts and coffee shops, is using Gemini Enterprise to automate sales reporting and BigQuery data analysis. This reduces spreadsheet bottlenecks so shop managers can focus on front-of-house service quality.loveholidays saved 20% of their customer service cost per year after deploying Customer Engagement Suite.Sweets and Meats BBQ finds local events for its food trucks with help from Gemini in Sheets, easily generating a weekly schedule in seconds.*Tauá Resorts group created an intelligent agent that generates real-time insights and dialogue suggestions. This technology allows the sales team to answer complex questions instantly, leveraging data from previous events to craft the perfect proposal for every client.*Thrive Restaurant Group is enabling any employee to explore data conversationally.*Virgin Voyages have already deployed more than 1,000 specialized agents to reduce campaign creation times by 40% by turning behavioral signals into personalized action.Creative Agents
Curb Free with Cory Lee, a popular "wheelchair travel site," shares accessible travel guides, and brainstorms new content ideas with Gemini in Docs to keep giving readers fresh and valuable info.Japan Airlines partnered with Brandtech Group to use its Pencil generative AI platform to mock up new ads, with creative leaders writing the strategy and Veo 2 creating the magic.Radisson Hotel Group personalized its advertising at scale, in collaboration with Accenture, using Vertex AI and Gemini models. By training them on extensive datasets stored in BigQuery, its ad teams saw productivity rise around 50% while revenue increased from AI-powered campaigns by more than 20%.Three Fold Noodles + Dumpling drafts social media posts with Gemini in Docs to stay active online without compromising on quality time in the kitchen.Virgin Voyages is using Veo’s text-to-video features and Imagen to create thousands of hyper-personalized advertisements and emails. Each one perfectly matches Virgin Voyages unique brand voice at a scale that would be impossible just a year ago.Data Agents
BrushBuck Wildlife Tours tracks seasonal animal movements with help from Gemini in Sheets so every visitor has a chance to marvel at Wyoming's wildlife.Fetcherr replaces airlines' fractured decision-making systems with their Large Market Model that simulates millions of scenarios before selecting optimal actions. Built on Vertex AI, major airlines including Virgin Atlantic, Delta, Viva Aerobus, and WestJet use the platform for predictive pricing and long-term automation strategies.Fitz's Bottling Company has been selling root beer since 1947 and now uses Gemini in Sheets to quickly pull together and format inventory information, helping them continue the success of the world's first root beer microbrewery.Hog Island Oyster simplifies sales analysis with Gemini in Sheets, creating reports on oyster sales by type, size, and quantity with a single prompt.Latam Airlines is leveraging Google Cloud AI to automate data management and governance, enhancing customer experience. By using generative AI, the airline optimized processes like table classification and metadata management, resulting in reduced time and costs.Studiosus Reisen worked with happtiq to use Vertex AI to build a custom AI model to automatically classify and filter security alerts, reducing the manual effort to active security concerns for travelers by 75%.Security Agents
*Priceline uses Wiz to ensure all acquisitions comply with its security framework, regardless of cloud environment.
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